Job Description

•  Allocate daily work and any special assignment to the staff
• Attend daily briefings and take note of the special attention items for the guests
• To conduct briefings with the room attendants and ensure they execute the special requests
• To check vacant, clean rooms on the report and report any discrepancies both to housekeeping for assignment and to the hotel duty manager for investigation
• To check regularly the progress of each assignment and to assist when necessary to ensure rooms are ready prior to the arrival of the guest
• To ensure the own work and the work of the room attendants supervised, are completed at the end of the shift.
• To do any ad hoc task as assigned by superior
•  Maintain proper records of housekeeping activities, inspections, and inventory.
• Ensure compliance with company policies, health and safety regulations, and building management requirements.
• Assist with scheduling staff shifts and managing manpower during peak periods.
• Handle housekeeping-related guest concerns professionally and ensure timely resolution.
• Continuously identify opportunities to improve operational efficiency and service quality.

Job Requirements

• At least high school, diploma, degree or certification in hospitality management, hotel management, or a related field may be preferred.
• Minimum of 3 years experience in housekeeping or cleaning services, with progressively increasing responsibilities.
• Certification in housekeeping management or related field may be beneficial.
• Understanding of cleaning techniques, equipment, and products.
• Knowledge of health and safety regulations related to cleaning practices.
• Attention to detail and a commitment to maintaining high standards of cleanliness.

Skills