Job Description

Business Admin Job Scope (Primary Responsibilities)

• Execute operations audit by making follow-up calls to customers and
understanding concerns.
• Prepare and present quality reports of audit findings and recommendations to
Managers
• Identify key risk and control indicators for assigned audit areas.
• Maintain documentation for risk assessment and management processes.
• Perform audit-related investigation as directed by the Manager.
• Evaluate and revise internal controls and operational and management
policies/procedures.
• Ensure past audit recommendations are implemented in the current audit process.
• Assist management in developing an annual audit plan.

Business Admin Job Scope (Secondary Responsibilities)

• Delivers a professional and high-quality service experience to customers over
the phone by following the approved spiel by the Quality Team.
• Verifies, schedule, and confirm the details of the order.
• To finish the task that is given in a day. (i.e., no. of calls, Email, Admin Reports,
and other Admin related matters)
• To work closely with other departments’ stakeholders, to support and execute
business administration activities, and objectives set by the team leader.
• To work closely with other departments such as 3PL, Marketing, Corporate, and
other relevant teams.
• Must be meticulous and pay attention to details especially when handling
reports and other admin-related matters
• Willing to be assigned to and be mobilized to ad hoc tasks and duties, whenever
required to support business and customer needs.
• Regularly examine data reports to locate and resolve mistakes that may arise
• Maintain databases and perform updates when necessary to ensure accuracy.
• Create business reports that provide insight into key data points and
communicate the results in written and/or verbally to managers.
• Upselling products by offering certain services and/or products to customers.

Job Requirements