Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

Comprehensive Health Insurance

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Paid Time Off

Helps you save for the future with employer contributions and tax advantages.

Retirement Savings Plan

Access to training programs, workshops, and courses to enhance your skills and advance your career.

Professional Development 

Prism Tech Sdn Bhd

PRISM+ is a Singapore-based consumer electronics brand specializing in affordable high-performance monitors, televisions, and smart home appliances. Established in 2017, the company has rapidly expanded its product offerings and regional presence, leveraging a direct-to-consumer model to disrupt traditional retail channels.&nbsp;

Source: <a href="https://prismplus.my/" target="_self"><ins>https://prismplus.my/</ins></a>

About Us

Work on interesting projects with high impact

Source: <a href="https://prismplus.my/" target="_self"><ins>https://prismplus.my/</ins></a>

Our Culture

We are looking for a full-time Customer Delivery Lead based in Malaysia, who will be the heart and soul of PRISM+ for our customers. As a high-growth electronics company, we seek a candidate with experience in building and nurturing an exceptional Customer Service and Order Scheduler team that consistently provides WOW experience for our customers, solidifying PRISM+ as the best customer-oriented company.This passionate and experienced individual will help drive customer satisfaction by exceeding expectations and fostering a positive culture and mindset within the team. The Delivery Lead will report directly to the Head of Customer Experience.Responsibilities<ul><li>Coordinate delivery schedules according to customer preferences, available slots, and logistical constraints. </li><li>Keep internal systems and databases updated with accurate order and scheduling information. </li><li>Analyze trends in customer orders and delivery schedules to enhance future operational strategies.</li><li>Professionally address customer questions and concerns related to order scheduling, tracking, and delivery through email, phone, chat and platforms in a timely and courteous manner. </li><li>Assist customers in tracking their orders and provide updates on anticipated delivery or installation timelines</li><li>Maintain a polite, helpful, and professional attitude always.</li><li>Identify common issues, gather customer feedback, and escalate concerns along with potential suggestions for improvements.</li><li>Provide immediate attention to managing customer escalations or complaints with high priority, efficiency, and professionalism, ensuring satisfactory resolutions.</li><li>Supervise day-to-day operations in the Customer Service &amp; Order Scheduler department.</li><li>Coach and develop new Customer Service and Order Scheduler talent, fostering a strong customer-centric culture. </li><li>Define the customer service strategy and implement the best operating model to achieve business objectives. </li><li>Create effective Customer Service &amp; Order Scheduling procedures, policies, and guidelines. </li><li>Ensure excellent internal communication with the Customer Service and Logistics Teams to cultivate a customer-centric culture.</li><li>Drive the development of customer satisfaction goals and coordinate with the Customer Service and Logistics Teams to achieve ambitious outcomes set by management. </li><li>Assess service statistics and provide data analysis regularly.</li></ul>

This job is about being the Customer Delivery Lead at PRISM+, where you&#x27;ll ensure customers have a great experience from order to delivery. You might like this job because you’ll lead a team, solve issues, and improve customer satisfaction in a dynamic environment!

We are looking for a full-time Customer Delivery Lead based in Malaysia, who will be the heart and soul of PRISM+ for our customers. As a high-growth electronics company, we seek a candidate with experience in building and nurturing an exceptional Customer Service and Order Scheduler team that consistently provides WOW experience for our customers, solidifying PRISM+ as the best customer-oriented company.This passionate and experienced individual will help drive customer satisfaction by excee...

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