Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

Comprehensive Health Insurance

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Paid Time Off

Helps you save for the future with employer contributions and tax advantages.

Retirement Savings Plan

Access to training programs, workshops, and courses to enhance your skills and advance your career.

Professional Development 

Prism Tech Sdn Bhd

PRISM+ is a Singapore-based consumer electronics brand specializing in affordable high-performance monitors, televisions, and smart home appliances. Established in 2017, the company has rapidly expanded its product offerings and regional presence, leveraging a direct-to-consumer model to disrupt traditional retail channels.&nbsp;

Source: <a href="https://prismplus.my/" target="_self"><ins>https://prismplus.my/</ins></a>

About Us

Work on interesting projects with high impact

Source: <a href="https://prismplus.my/" target="_self"><ins>https://prismplus.my/</ins></a>

Our Culture

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.Responsibilities<ul><li>Lead, mentor, and motivate a diverse team of 20 customer service agents (onshore and offshore)</li><li>Provide day-to-day guidance and support to the team in resolving challenging customer situations</li><li>Work with business tools to monitor calls, emails, and chats to ensure a world-class experience is being delivered</li><li>Make educated decisions, born out of empathy, to drive customer satisfaction across internal and external channels</li><li>Drive team to meet and exceed metric expectations; understand how to leverage the team to improve outcomes and take action to meet goals</li><li>Knows and supports company procedures &amp; SLAs; regularly reviews procedures, processes, and guidelines.</li><li>Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally</li><li>Reviews reports and takes action based on analysis to reinforce strengths and effectively address areas of opportunities</li><li>Create an environment of continuous improvement and employee engagement</li></ul>

This job is about leading a team at PRISM+, a top electronics brand in Singapore. You might like this job because you get to mentor a diverse group, enhance customer experiences, and drive innovation in technology. Your ideas will truly matter!

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and l...

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Company Profile

Prism Tech Sdn Bhd