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Mystery Shopper (Freelance) - Johor

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This job is all about being a secret shopper and sharing your thoughts! You might like this job because you enjoy exploring stores, meeting staff, and helping improve customer service with your feedback. Plus, you get training to succeed!

Undisclosed

Johor Bahru,, Kuala Lumpur

Job Description

Are you observant, detail-oriented, and love exploring retail experiences? PRISM+ is looking for Mystery Shoppers to help us elevate our customer experience. You’ll visit our retail outlets, interact with staff as a regular customer, and provide honest, constructive feedback that directly improves our service and operations.

Key Responsibilities

  • Conduct in-store visits to engage with retail associates and observe customer interactions.
  • Complete structured audits covering Customer Experience, Product Knowledge & Processes, Personal Appearance, and Store Management.
  • Capture relevant photos/videos and submit reports immediately after each visit.
  • Highlight areas for improvement to help our retail team excel.
  • Receive training and guidance to perform audits effectively.


Job Requirements

  • Malaysian citizen, 18 years and above.
  • Minimum SPM qualification; Diploma or higher is an advantage.
  • Excellent observation, communication, and writing skills in English & Bahasa Malaysia.
  • Responsible, reliable, and able to follow instructions precisely.
  • Independent and able to travel to assigned retail outlets.
  • No conflict of interest with PRISM+ or its retail partners.
  • Experience with electronic products is a plus.
  • Duration: 30–60 minutes per outlet visit.
  • Schedule: Weekly, flexible, assignment-based (no fixed date/time).
  • Workload: 1–2 outlets per day.
  • Payment: RM20 - RM50 (depending on your experience) per outlet visit.

  • Company Benefits

    Comprehensive Health Insurance

    Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.

    Paid Time Off

    Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

    Retirement Savings Plan

    Helps you save for the future with employer contributions and tax advantages.

    Professional Development

    Access to training programs, workshops, and courses to enhance your skills and advance your career.


    Additional Info

    Company Activity

    Last active - few hours ago

    Job Specialisation


    Company Profile

    Prism Tech Sdn Bhd-logo-image

    Prism Tech Sdn Bhd

    PRISM+ is a Singapore-based consumer electronics brand specializing in affordable high-performance monitors, televisions, and smart home appliances. Established in 2017, the company has rapidly expanded its product offerings and regional presence, leveraging a direct-to-consumer model to disrupt traditional retail channels.  Source: https://prismplus.my/