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This job is for a Product Management Intern at PRISM+, a leading electronics brand in Singapore. You might like this job because you'll help improve smart home apps, test features, gather user feedback, and shape future tech—making a real impact!
Undisclosed
Singapore,, Kuala Lumpur
Internship
few hours ago
Job Description
PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.
Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.
Responsibilities
Application Testing and Test Case Management
- Create and maintain detailed test plans and test cases based on application requirements and user stories.
- Conduct thorough functional testing of the smart home application.
- Perform compatibility testing on various devices and platforms.
- Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes.
UIUX Review
- Evaluate the user interface (UI) and user experience (UX) of the application.
- Provide feedback and recommendations to enhance the overall UI/UX design.
- Work with the design team to implement UI/UX improvements.
Application Improvement
- Collaborate with the development team to identify areas for application improvement.
- Assist in conducting usability testing and gathering user feedback.
- Document and report software bugs and issues for resolution.
Data Analytics
- Collect and analyze user data to gain insights into application usage and performance.
- Assist in developing and maintaining data dashboards and reports.
- Contribute to data-driven decision-making processes to improve the application.
Operational Support
- Monitor the application's operational performance and availability.
- Assist in identifying and resolving operational issues and disruptions.
- Collaborate with the IT and infrastructure teams to ensure seamless application operations.
Customer Support
- Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone.
- Provide clear and meticulous solutions to customer problems.
- Escalate complex issues to the appropriate team members when necessary.
User Training
- Assist in creating user guides and tutorials for the application.
- Conduct training sessions for new users to ensure effective use of the application.
Documentation and Reporting
- Maintain comprehensive records of customer interactions and resolutions.
- Prepare regular reports on common customer issues, operational status, and suggest improvements.
Job Requirements
Company Benefits
Comprehensive Health Insurance
Covers a wide range of medical, dental, and vision expenses to keep you and your family healthy.
Paid Time Off
Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.
Retirement Savings Plan
Helps you save for the future with employer contributions and tax advantages.
Professional Development
Access to training programs, workshops, and courses to enhance your skills and advance your career.
Additional Info
Company Profile
