Job Description

 Duties and responsibilities

• Develop and implement operational policies and procedures for efficient operations.
• Manage day-to-day operations, overseeing the operations team and department.
• Monitor employee and team performance, offering coaching, training, and feedback for improvement.
• Handle budgets, forecasting, and resource allocation to meet strategic goals.
• Cultivate and maintain relationships with vendors and suppliers.
• Implement quality assurance measures for products/services and monitor production KPIs
• Enhance customer service quality and satisfaction.
• Analyze data to identify process improvement opportunities and cost savings.
• Manage supply chain processes, including inventory, production, sales, and sourcing.
• Optimize workflows and processes for efficiency and cost-effectiveness.
• report on operational efficiency and quality standards
• Provide training and coaching to subordinates whenever needed

Job Requirements

• Bachelor’s degree in Business Administration / Marketing or any other professional qualification.
• Preferably at least 8 years of related working experience
• strong time management and decision-making skills
• excellent critical thinking and management skills
• proven work experience as an Operations Manager or similar role
• good communication skills in English, and Malay language for both spoken and written
• able to lead a team to achieve the KPI
• excellent leadership and communication skills and ability to work with different levels of management

Skills