Job Description

Job Summary:
We are seeking an experienced and results-driven Operations Manager to oversee and streamline our daily operations. The ideal candidate will play a key role in developing policies, managing teams, and ensuring efficiency across all departments to achieve strategic goals and deliver outstanding customer satisfaction.

Key Responsibilities:

• Develop and implement operational policies and procedures to enhance efficiency and ensure compliance.
• Manage day-to-day operations, overseeing the operations team and department to ensure seamless workflows.
• Monitor employee and team performance, providing coaching, training, and constructive feedback for continuous improvement.
• Handle budgeting, forecasting, and resource allocation to meet the organization's strategic objectives.
• Cultivate and maintain strong relationships with vendors and suppliers to ensure smooth supply chain operations.
• Implement quality assurance measures for products and services while monitoring production KPIs.
• Enhance customer service quality and satisfaction by addressing operational inefficiencies.
• Analyze operational data to identify opportunities for process improvements and cost savings.
• Manage supply chain processes, including inventory management, production, sales, and sourcing.
• Optimize workflows and processes to improve efficiency and reduce costs.
• Report on operational efficiency, key metrics, and adherence to quality standards.
• Provide training and coaching to team members to foster professional growth and skill development.

Job Requirements

Qualifications and Requirements:

• Education:
• Bachelor’s degree in Business Administration, Marketing, or a related professional qualification.
• Experience:
• A minimum of 10 years of relevant working experience, with a proven track record in operations management or a similar role.
• Skills and Competencies:
• Strong time management and decision-making abilities.
• Excellent critical thinking and problem-solving skills.
• Demonstrated success in leading teams to achieve KPIs and organizational goals.
• Proficiency in English and Malay (spoken and written).
• Exceptional leadership, communication, and interpersonal skills.
• Ability to collaborate effectively with various levels of management.

If you are a results-oriented professional with a passion for operational excellence and team leadership, we encourage you to apply!

Skills