Job Description

Ready to welcome guests and keep things running smoothly? Join our team and start your hospitality career by working with us at LOOP on Leith Hotel, a friendly on-ground hospitality team focused on delivering comfortable stays and reliable service to every visitor.

As a Front Office Assistant you are the backbone of first impressions, keeping arrivals, departures, and guest needs organised so our operations stay calm and efficient. You will help create a welcoming lobby atmosphere, support daily front desk tasks, and ensure guests leave with a positive experience.

Your Growth & Impact

• Build practical front desk skills through hands-on experience with check-in, billing, and guest services training.
• Develop operational know-how by working directly with our reservation and property management systems.
• Expand your professional network by coordinating with housekeeping, maintenance, and events teams.
• Elevate your customer service confidence by handling real guest enquiries and feedback in a supportive setting.
• Position yourself for growth into supervisor roles by owning daily routines and showing consistent reliability.

Job Requirements

Responsibilities

Guest Services

• Greet and assist guests at arrival and departure, ensuring a warm and efficient check-in/check-out process.
• Answer front desk phone calls and emails with clear, polite information and accurate follow-up.
• Handle guest requests and minor complaints promptly, escalating when necessary to maintain satisfaction.
• Provide local information and assist with simple concierge tasks such as transport or directions.

Front Desk Operations

• Process payments, issue receipts, and manage basic cash handling and end-of-shift balancing.
• Maintain reservation records and update room status using the property management system.
• Prepare arrival and departure reports and assist with simple billing and invoicing tasks.
• Keep reception area neat, stocked, and presentable throughout the day.

Communications & Coordination

• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are tracked to closure.
• Relay guest notes and special requests to relevant teams clearly and promptly.
• Support basic event or group check-ins by preparing documentation and guiding guests as needed.
• Log incidents and hand over clear shift notes to the next front desk team member.

Requirements

Qualifications & Experience

• Fresh graduates or candidates with minimal work experience are welcome and encouraged to apply.
• High school diploma or equivalent; hospitality or customer service coursework is a plus but not required.
• Willingness to work rotating shifts, weekends, and public holidays as required by front desk operations.

Hard Skills & Knowledge

• Basic computer skills, including Microsoft Office and email correspondence.
• Familiarity or willingness to learn a Property Management System such as eZee.
• Cash handling, billing procedures, and simple reconciliation experience or aptitude.
• Proficient phone etiquette and written communication in English and Bahasa Melayu.

Soft Skills & Qualities

• Friendly, patient, and guest-focused attitude with good interpersonal manners.
• Organised and detail oriented, able to manage multiple small tasks during busy periods.
• Calm under pressure and able to prioritise guest needs while keeping accurate records.
• Eager to learn, reliable, and a team player who supports colleagues across departments.

Skills