Job Description

Responsibilities:

• Perform Front Desk duties at assigned studio locations as scheduled.
• Open or close the studio as required.
• Greet and check in clients as they arrive for classes.
• Respond promptly and professionally to client emails, calls, and messages.
• Manage client account enquiries and assist with membership or class-related matters.
• Ensure the Yoga and Pilates studio rooms and common areas are kept clean, sanitized, neat, and tidy in between classes — maintaining an immaculate environment at all times.
• Perform hands-on cleaning duties daily to uphold studio hygiene and presentation standards.
• Oversee studio maintenance, both proactively and when issues arise.
• Replenish inventory items and consumables in the studio.
• Follow up daily with clients on private sales and membership enquiries.
• Review and respond to incoming sales forms, messages, and client requests.
• Be knowledgeable about our programs, packages, and products to provide accurate recommendations and promote sales to clients.
• Deliver excellent customer service to help improve client satisfaction, retention, and engagement.
• Recommend suitable classes to students based on their goals and schedules, answer questions, and offer guidance and support.
• Complete all required paperwork and reports on a weekly basis.
• Resolve customer service issues according to company policies and studio FAQs.
• Welcome all visitors according to The Flow Studio’s customer service standards and answer calls promptly and courteously.
• Adhere to company Standard Operating Procedures and maintain professionalism at all times.
• Perform any other tasks as deemed necessary by the management team.

Job Requirements

The Ideal Candidate Has:

• Customer service experience and strong problem-solving skills.
• Excellent communication and interpersonal skills, comfortable engaging with diverse personalities (in person, on the phone, and via email).
• A proactive, responsible, and self-initiated approach to work.
• A positive, friendly, and team-oriented attitude.
• Willingness to roll up your sleeves and get your hands dirty to keep the studio in top condition.
• Good multitasking and organizational skills.
• Flexibility to work shifts across different times and locations.
• Availability to work 6 days a week, with 1 scheduled off day.
• Working hours aligned with studio class schedules (typically 6:00 AM – 12:00 PM and 5:00 PM – 9:00 PM).

Skills