Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Roles & Responsibilities:

• Lead the implementation and operationalization of Operational Resilience framework, policy. Ensure governance, oversight, and assurance mechanisms are in place to monitor adherence and drive continuous improvement. and scenario planning exercises to assess organization’s readiness.
• Promote and champion a governance and resilient culture through awareness campaigns, training rollouts, and engagement aligned with Group initiatives.
• Strategically coordinate divisional planning, assessment, and resilience testing efforts in alignment with Group’s timelines and expectations. Oversee business continuity programme execution associated with resilience requirements.
• Oversees the identification and management of important business services and impact assessment during disruption. Manage the process of stressed service assessments, scenario-based analysis.
• Deliver regular reporting to Management and Group on resilience status, maturity, gaps and actions plans. Facilitate Board and Senior Management oversight through structured reporting and scenario testing reviews. Maintain documentation related to risk management and compliance. Ensure accurate and timely reporting of risk-related information
• Establish and maintain governance structures and processes, ensure adherence to governance policies and procedures. Oversee compliance with legal and regulatory requirements.
• Identify opportunities for enhancing governance processes and recommend improvements to reduce risk exposure and enhance operational efficiency.
• Monitor and track existing incidents and audit activities to ensure timely closures and no further escalation. Ensure preventive and corrective measures for incidents and audits are implemented or executed accordingly.

Job Requirements

• Bachelor’s degree in Risk Management, Business Administration, IT, or related discipline.
• Professional certification in Governance, Operational Resilience, Business Continuity, Risk Management is preferred.
• Minimum 10 years of experience in Operational Resilience, Risk, or Governance roles within financial services.
• Proven track record in leading governance reporting, scenario testing, resilience programs/planning, performance monitoring and cross-functional initiatives.
• Strong understanding of BNM regulatory frameworks, BASEL principles, BCM standards, FATCA / CRS.
• Familiarity with Operational Risk Management Framework in Insurance / Takaful / Banking/ financial services environment
• Strategic thinking and regulatory interpretation.
• Strong communication and stakeholder management.
• Analytical skills with experience in resilience metrics and dashboards.
• Familiarity with governance tools and risk management platforms.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Requirements