Role Overview 

As Associate Director of HR Operations, you will play a pivotal role in shaping and executing HR operational strategies across our Value Creation Center sites. You will be responsible for driving excellence in HR service delivery, ensuring compliance, and enabling scalable solutions that support rapid growth and transformation. This role demands a dynamic leader who thrives in ambiguity, adapts quickly, and inspires cross-functional collaboration. 

Key Responsibilities 

• Lead HR operations across PSA, PTSI, and PTLS sites, ensuring consistent, high-quality service delivery with site HR Operations teams  

• Oversee payroll, benefit administration, compliance and employee data management and HRIS optimization. 

• Streamline HR Operations Processes to improve efficiency, scalability and employee experience 

• Ensure HR services are delivered with accuracy, timeliness, and alignment with company policies. 

• Partner with site HR to align HR operations with business needs to support onboarding and employee lifecycle processes. 

• Partner with the Director of HR Operations to implement strategic initiatives that enhance operational efficiency and employee experience. 

• Provide inputs into the design and execution of a best-in-class HR Service Delivery Model, ensuring high quality support for employees and stakeholders. 

• Develop and monitor KPIs/Metric to assess HR Services effectiveness and implement improvement 

• Drive digital transformation initiatives (e.g HR automation, self-service tools) to enhance service delivery. 

• Champion process excellence by identifying opportunities for automation, simplification, and standardization. 

• Resolve complex HR operational issues and escalate as needed while maintaining compliance. 

• Navigate complex and evolving environments with agility, providing clear direction and support to teams. 

• Foster a culture of continuous improvement and innovation in HR operations. 

• Mentor and develop the HR operations team, promoting professional growth and operational excellence. 

Qualifications & Experience 

• Proven experience in HR operations leadership, preferably in a regional or multi-site capacity. 

• Strong understanding of HR systems, compliance, and service delivery models. 

• Demonstrated ability to lead through ambiguity and scale operations in fast-paced environments. 

• Excellent stakeholder management and communication skills. 

• Experience in process improvement methodologies (e.g., Lean, Six Sigma) is a plus. 

What We’re Looking For 

We seek a dynamic and resilient leader who is comfortable navigating uncertainty and driving clarity. You should be energized by the challenge of building scalable HR operations in rapidly growing sites and passionate about delivering exceptional employee experiences.