Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

JOB SCOPE:

The incumbent is responsible to:

• Ensure PD Governance Deliverables are achieved

• Responsible to PD Governance Quality Review end-to-end portfolio

• Assist in risk & compliance related matters

• Assist in Replacement of Policy (ROP) management

• Assist in complaint handling related to sales practice

 PRINCIPAL DUTIES & RESPONSIBILITIES:

• Responsible to ensure the deliverables of PDG

• Perform Quality Assurance (QA) review task in Welcome Call, YPFR & Licensing

• Responsible to handle risk & compliance report as well as other review/assessment

• Responsible in handling complaint for info request, escalation & ensure closure within timeline.

• Perform any other duties that assigned by Superior from time to time.  

• Executing ROP Revocation task within SLA set

• Execute the ROP management which includes:

a) Providing the ROP detection to sales team and bank partners

b) Populating the ROP appeal to ROP committee

c) Providing support in the process of appealing the ROP to Appointed actuary (AA)

JOB SPECIFICATION:   

• Diploma or degree holder in any discipline

• PCE, CEILI related courses would be an advantage

• At least 5 years working experience in insurance industry

• Good knowledge of insurance products

• Analytical, with effective problem-solving skills and the ability to handle the assigned portfolio

• Excellent interpersonal skills and strong communication skills

• Able to produce accurate work under pressure and meeting deadlines

• A self-starter, pro-active, committed, mature and motivated worker who enjoys working in a challenging environment

• Knowledge in Microsoft Word, Excel and PowerPoint

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Requirements