Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

1.To assist the team leader for Takaful Sakinah to achieve the agreed Sakinah target

2. To manage new business and renewal of Takaful Sakinah

3. Attending to all/any enquiries regarding proposal/certificate enquiry status for Takaful Sakinah

4Assist in sales campaign to tellers and states, reports coordination, dissemination in timely manner.

5.Schedule visitations to branches nationwide

6. Work closely with operational and support teams to ensure maximum value is derived from all promotional and incentive activities.

7.End-to-end process of on-boarding, operational and claim, surrender, cancellation matters

8.To conduct daily checking, escalating and closing any cases from BSN Takaful Sakinah mailbox

9.Assist in customer campaign flyer readiness and campaign report.

10.End-to- end process communication and customer service related to Takaful Sakinah,

11. Prepare monthly marketing communication and visuals for bulletins

12.To act as a bridge between BSN’s and internal department PICs in ensuring 100% implementation of agreed marketing strategies and prudent management 13. Involve in digital media initiative, creative and visual preparation for bulletin including testimonial and working together with bank.

14. To ensure full participation of Takaful activities at regional and state levels with involvement from all related parties (BSN’s HWMS, branch front liners (BSN tellers) and sales team)

15.To assist Regional Head in managing strong relationships with BSN PICs in States JPC Department

16.Responsible for Takaful Sakinah products presentation and awareness activities

17.To assist Regional Head and Business Development Managers in monitoring periodic sales performance review and report with timely delivery of sales report

18.Assist to prepare test script and as main tester of new product launch or enhancement.

19.To manage welcome call feedbacks and address detractors cases

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Requirements