Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Key Assignment Work (Assignment that will require the intern to harness the skill, knowledge, and theoretical practice they learnt in university, providing them real work experience.)

-

In this internship, the intern will actively contribute to project delivery by assisting in requirements gathering, preparing documentation, and supporting test planning and execution. Their role will focus on enhancing claims operations efficiency through hands-on involvement in various departmental tasks and collaborative initiatives.

Administrative work (Practical general administrative knowledge and work to gain exposure and education on the business/function process in an organization.)

Within the claims operation team, administrative work may include organizing and maintaining electronic and physical records related to claims, preparing reports and summaries for management review, and handling correspondence with clients or other departments. The intern may also assist with scheduling meetings, updating tracking spreadsheets, and processing routine documentation to support the overall workflow and ensure efficient claims handling.

REQUIREMENTS

(Field of Study/Skills – e.g. Excel, PowerPoint, Social Skills, Written/Verbal Communication)

-

• Field of Study: Business Administration, Insurance, Risk Management, Information Technology, or a related discipline.

• Technical Skills: Proficiency in Microsoft Excel for data analysis and report preparation; experience with Microsoft PowerPoint for creating presentations; familiarity with database management and documentation tools.

• Communication Skills: Strong written and verbal communication abilities to effectively document requirements, prepare reports, and interact with team members and clients.

• Organizational Skills: Attention to detail, ability to manage multiple tasks simultaneously, and strong time management to support efficient claims operations.

• Collaboration: Demonstrated teamwork skills and the ability to work collaboratively within a diverse group.

• Analytical Thinking: Ability to analyze project requirements, identify process improvements, and contribute to problem-solving initiatives.

• Adaptability: Willingness to learn new systems and processes, and flexibility to take on varied administrative and project tasks as needed.

LEARNING OUTCOMES (describe the knowledge or skills students should acquire by the end the internship, to help the intern to understand why that knowledge and those skills will be useful to them)

-

LEARNING OUTCOMES (describe the knowledge or skills students should acquire by the end the internship, to help the intern to understand why that knowledge and those skills will be useful to them)

• Develop advanced proficiency in Microsoft Excel and PowerPoint, enabling effective data analysis, reporting, and professional presentation skills that are essential in business environments.

• Gain hands-on experience in database management and documentation tools, supporting accurate record-keeping and efficient workflow processes.

• Enhance written and verbal communication abilities, which will be beneficial for preparing clear documentation, collaborating with teams, and engaging with clients.

• Strengthen organizational and time management skills to successfully juggle multiple assignments and meet deadlines in a fast-paced workplace.

• Build collaborative and teamwork skills by working within diverse groups, preparing interns for future roles that require cross-functional cooperation.

• Sharpen analytical thinking and problem-solving capabilities, empowering the intern to identify business process improvements and support operational efficiency.

• Increase adaptability and willingness to learn, equipping the intern to thrive in dynamic settings and embrace new challenges throughout their career.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Job Requirements