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This job is for a Manager of Claims Transformation at Prudential. You might like this job because you'll lead innovative projects to enhance claims processing through automation, making a real impact in customer experience while collaborating with diverse teams.
Undisclosed
Kuala Lumpur (Takaful), Kuala Lumpur
Full-Time
few days ago
Job Description
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The Manager, Claims Project exists to ensure that claims automation, system enhancements, and process changes deliver measurable operational outcomes while meeting regulatory and control expectations. Acting as the business owner and Claims Subject Matter Expert (SME), the role translates claims operating, automation, and regulatory requirements into effective system solutions that enable straight-through processing (STP) uplift, turnaround time (TAT) and SLA improvement, and sustainable cost and quality outcomes.
This role provides end-to-end accountability across the change lifecycle—from requirements definition and solution design through UAT, go-live, and post-implementation stabilisation—ensuring claims systems are fit-for-purpose, scalable, and aligned to target-state operating models, governance standards, and customer experience objectives.
Key Responsibilities :
Own end‑to‑end claims system and automation initiatives, from requirements definition to UAT, go‑live, and post‑implementation stabilisation.
- Translate claims operational, automation, and regulatory requirements into clear, solution‑ready user stories.
- Drive system enhancements that reduce manual intervention, improve accuracy, and increase straight‑through processing (STP).
- Partner closely with Claims Operations, IT, Business Analysts, QA teams, and vendors to deliver sustainable solutions.
- Govern User Acceptance Testing (UAT) and Operational Readiness Testing (ORT), ensuring business readiness and formal sign‑off.
- Analyse operational data, defect trends, and SLA gaps to identify continuous improvement opportunities.
- Ensure all system and automation changes comply with internal governance, regulatory, and data protection requirements.
- Monitor post‑go‑live performance, resolve production issues, and optimise system outcomes.
Qualification and Experience
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, Insurance, Risk Management, Actuarial Studies, or a related discipline.
- 6–8 years of experience in insurance or takaful operations, claims management, or claims system / digital transformation roles.
- Strong understanding of end‑to‑end claims processes, claims operating models, and regulatory requirements.
- Hands‑on experience working with system enhancements, automation initiatives, UAT, or agile / waterfall delivery models.
- Professional insurance or takaful qualifications (FLMI, ALMI, AIII, or equivalent) are an advantage.
- Certification or exposure to Business Analysis, Agile, or Project / Product Delivery is a plus.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Job Requirements
Company Benefits
United through teamwork
Our teams are innovative, hands-on and collaborative. The power to share and collaborate requires respect, integrity and teamwork.
Open and collaborative culture
Our company is rooted in a rich heritage but to look to the future, we need new energy and perspectives.
Connect, Grow, Succeed
We are here to help our employees expand their skills and expertise in various areas.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
