Our teams are innovative, hands-on and collaborative. The power to share and collaborate requires respect, integrity and teamwork. 

United through teamwork

Our company is rooted in a rich heritage but to look to the future, we need new energy and perspectives.

Open and collaborative culture

We are here to help our employees expand their skills and expertise in various areas.

Connect, Grow, Succeed

Prudential plc

Prudential Assurance Malaysia Berhad (PAMB) is a leading and innovative insurance company in Malaysia, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide. 
Our purpose For Every Life, For Every Future is to provide simple and accessible financial and health solutions to every generation.
PAMB was established in Malaysia in 1924 and is a subsidiary of Prudential plc, which was founded in London in 1848. Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa.
This year, we are proud to celebrate Prudential’s 100th anniversary in Malaysia.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Who We Are

Purpose
For Every Life, For Every Future
Mission
To be the most trusted partner and protector for this generation and generations to come.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Our Values

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Job Purpose:The incumbent is responsible to manage an efficient and effective Policy Administration team by meeting and exceeding management’s expectations on operational processes.&nbsp; The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities / technicalities) and operational processes to ensure customer’s enquiries are resolved in accordance with agreed service levels.&nbsp; The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.Job Responsibilities:The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.<ul><li>Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.</li><li>Attend and handle enquiries of the sections made through referrals promptly.</li><li>Prepare daily / monthly report / statistics for the individual section as per management’s requirements.</li><li>Support superior to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate.</li><li>Recognize and determine trends in problems occurrence or workflow, referring upwards for further investigation where appropriate.</li><li>Undertake any other tasks allocated by management as and when required.</li><li>Continuously attend / involve with training for personal and carrier development.</li></ul>Job Requirements:<ul><li>A basic degree and/or professional life insurance qualification eg. ACII, AMII, AAII, FLMI, with at least 2 years working experience in operations management.</li><li>Customer focused with excellent problem-solving skills, the ability to work with a positive attitude &amp; excel under pressure.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Self-motivated, love challenges, result oriented and able to work well with others.</li><li>Proficient in Microsoft Office applications.</li><li>Articulate and proficient in written and spoken English.</li><li>Must be willing to work long hours, weekends and public holidays if required.</li></ul>&nbsp; Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.<div></div>

This job is about leading a team that manages insurance policies and ensuring excellent customer service. You might like this job because it offers chances for growth, teamwork, and making a real impact in people&#x27;s lives.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Job Purpose:The incumbent is res...

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Company Profile

Prudential plc