Our teams are innovative, hands-on and collaborative. The power to share and collaborate requires respect, integrity and teamwork. 

United through teamwork

Our company is rooted in a rich heritage but to look to the future, we need new energy and perspectives.

Open and collaborative culture

We are here to help our employees expand their skills and expertise in various areas.

Connect, Grow, Succeed

Prudential plc

Prudential Assurance Malaysia Berhad (PAMB) is a leading and innovative insurance company in Malaysia, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide. 
Our purpose For Every Life, For Every Future is to provide simple and accessible financial and health solutions to every generation.
PAMB was established in Malaysia in 1924 and is a subsidiary of Prudential plc, which was founded in London in 1848. Prudential plc provides life and health insurance and asset management, with a focus on Asia and Africa.
This year, we are proud to celebrate Prudential’s 100th anniversary in Malaysia.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Who We Are

Purpose
For Every Life, For Every Future
Mission
To be the most trusted partner and protector for this generation and generations to come.
Source: <a href="https://www.prudential.com.my/en/our-company-about-us/" target="_self">prudential.com</a>

Our Values

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.In this role, you will be working on the processing of Policy Service requests from customers on a day-to-day basis. You will report to a Team Lead within the Policy Services team and ensure requests received are processed accurately within the service level agreementJob Description:&nbsp;Shield function comprises:&nbsp;<ul><li style="text-align:justify">Workflow verification and clearance</li><li style="text-align:justify">Refund of excess payments received</li><li style="text-align:justify">Issuance of acknowledgement letters</li><li style="text-align:justify">Change of payer</li><li style="text-align:justify">Termination of policy</li><li style="text-align:justify">Processing of change plan request</li></ul>&nbsp;Day to day responsibilities:1) Process customer requests under the Shield function in accordance to guidelines, service standards and quality.&nbsp;2) Ensure that escalation cases are flagged out and work with the team leader towards resolution within the service level agreement.&nbsp;Who we are looking for:Experience<ul><li style="text-align:justify">Degree holder with at least 1-2 years working experience in Health insurance policy servicing, working in the Shield function.</li></ul>Competencies &amp; Personal Traits<ul><li style="text-align:justify">Keen learner and able to work independently</li><li style="text-align:justify">Customer-oriented, with good interpersonal and communication skills</li><li style="text-align:justify">Meticulous, able to process requests with accuracy and meet service standards</li><li style="text-align:justify">Problem solving skills</li><li style="text-align:justify">Hardworking, meticulous and dedicated team player.</li><li style="text-align:justify">Willing to work long hours and weekends (if required) to support peak period</li><li style="text-align:justify">Good team player with keen eye to details and ability to work under pressure.</li><li style="text-align:justify">High level of integrity, take accountability of work and good attitude</li><li style="text-align:justify">Proficient in MS Office</li></ul>Education<ul><li style="text-align:justify">Degree holder</li></ul>Language<ul><li style="text-align:justify">English</li></ul>&nbsp; Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.<div></div>

This job is about helping customers with their health insurance policy requests at Prudential. You’ll process requests accurately and support your team lead. You might like this job because you’ll be part of a diverse team and help safeguard people&#x27;s futures!

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.In this role, you will be workin...

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Prudential plc