Job Description

 The Indoor Sales Assistant is responsible for responding to customer enquiries, following up on sales opportunities, preparing quotations and supporting the Sales Team’s daily activities. The ideal candidate should be friendly, organised, responsive and comfortable communicating with customers through telephone, WhatsApp, email and social media.

Key Responsibilities

• Respond promptly and professionally to customer enquiries through telephone, WhatsApp, email and social media.
• Understand customers’ requirements and recommend suitable copier products, rental plans or services.
• Follow up on new leads, existing enquiries, quotations and potential customers.
• Prepare quotations, sales orders, invoices and other sales-related documents.
• Arrange customer appointments and assist the Sales Team with daily schedules.
• Coordinate with the Sales, Technical, Account and Delivery teams to ensure smooth order processing.
• Update customer information, enquiry status and follow-up records in the company system.
• Maintain good relationships with new and existing customers.
• Assist with promotional campaigns, customer databases and sales reports.
• Handle general administrative duties and other tasks assigned by management.

Job Requirements

• Minimum SPM, Diploma, Degree or equivalent qualification.
• Fresh graduates and candidates without working experience are encouraged to apply.
• Experience in indoor sales, customer service, telemarketing, administration or sales support is an advantage.
• Good communication and interpersonal skills.
• Comfortable communicating with customers through telephone and WhatsApp.
• Basic proficiency in Microsoft Word, Excel, Outlook and general computer applications.
• Able to prepare documents accurately and maintain organised records.
• Responsible, punctual, organised and able to multitask.
• Positive attitude with a willingness to learn and accept guidance.
• Self-motivated and able to follow up on assigned tasks consistently.
• Able to work independently and cooperate effectively with other departments.
• Customer-focused and able to handle enquiries professionally.

Salary and Benefits

• Basic salary, allowances and performance incentives
• EPF, SOCSO and EIS
• Annual leave
• Medical benefits and panel clinic
• Personal accident insurance
• Professional training and development
• Career advancement opportunities
• Friendly and supportive working environment

Working Hours

Monday–Friday: 8:30 AM–6:00 PM
Saturday: 8:30 AM–1:00 PM

Skills