AI-generated summary
- Install and configure MFP/copier networks, set drivers, scan-to-email/folder and handle remote troubleshooting.
- Work on MFP/copier support and AI-driven service alerts.
- Build IT skills with field installs, remote support and exposure to AI monitoring!
RM 900 - RM 1200
Petaling Jaya, Selangor
Job Description
- Assist the ICT / Technical team in MFPs / copiers network installation at customer sites.
- Support basic copier network setup such as print driver installation, scan-to-folder, scan-to-email and network printing configuration.
- Provide remote support using TeamViewer / AnyDesk for customer troubleshooting when required.
- Assist in monitoring AI bot / AI system alerts related to copier service, toner, error status or customer support.
- Support basic IT troubleshooting for computers, printers, network connection, email and office devices.
- Assist in setting up user accounts, shared folders, IP address settings and basic network configuration.
- Coordinate with Technical, Customer Service, Admin and Sales teams for service-related follow-up.
- Update job status, support records, screenshots and technical notes when required.
- Assist in checking online support requests and system notifications.
- Perform any other IT-related or ad-hoc tasks assigned by the supervisor.
Job Requirements
- Currently pursuing Diploma / Degree in Information Technology, Computer Science, Networking, ICT, Software Engineering or any related field.
- Internship students are welcome to apply.
- Basic knowledge of computer hardware, Windows OS, networking, IP address and printer driver installation will be an advantage.
- Familiar with TeamViewer, AnyDesk or remote support tools will be an added advantage.
- Interested in copier / MFP technology, networking and IT support.
- Responsible, willing to learn and able to follow instructions.
- Good communication skills in English and Bahasa Malaysia.
- Able to work independently and as part of a team.
- Possess own transport will be an added advantage.
- No working experience required. Training and guidance will be provided.
What You Will Learn
- MFPs / copiers network installation and configuration.
- Print, scan and network troubleshooting.
- Remote support using TeamViewer / AnyDesk.
- Basic customer technical support workflow.
- AI bot / monitoring system support process.
- Coordination between ICT, technical support and customer service teams.
- Real working experience in the copier / MFP rental and service industry.
Benefits
- Internship allowance
- Training and guidance provided
- Hands-on technical experience
- Friendly and supportive team
- Opportunity to learn ICT, networking and copier support operations
- Potential career opportunity after internship, subject to performance and vacancy
Working Hours
Monday – Friday: 8:30am – 6:00pm
Saturday: 8:30am – 1:00pm (Alternate)
Skills
Company Benefits
Travelling Allowance
Travelling allowance is provided for eligible employees who are required to travel for work, customer visits, service jobs or related assignments.
Motor Repair Allowance
Motor repair or maintenance fee claim is available for eligible field staff, subject to company policy and claim approval.
KPI Incentive Allowance
Employees may enjoy additional KPI incentive allowance based on individual performance, attendance, work quality and achievement of company targets.
Panel Clinic
Employees are entitled to medical support through the company’s appointed panel clinic, subject to company medical benefit policy.
Local / Overseas Trip
Eligible employees may have the opportunity to join company local or overseas trips, subject to company performance and management approval.
Team Building Activities
We organise team building activities to strengthen teamwork, communication and working relationships among departments.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Internship
Company Profile
