Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Associate

Job Description & Summary

A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace.

Our Human Capital teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Role specific responsibilities

Data Management

• Interface Data Monitoring - Monitors interfaces for area of responsibility (From Workday to Downstream systems and vice versa). Ensures successful completion and delivery of the data. Troubleshoots data issues and makes data updates as needed. Able to manage projects for new interfaces as well as modifications to existing interfaces.

• HR Data and Analysis - produces, interprets and maintains HR data information (Workday) provided to the business via various methods and sources, including integrated system reporting tools. Continuously reviews this against business priorities and stakeholder requirements to ensure a proactive, thought-leading service.

• HR Data Efficiencies and Solutions - provides leadership and consistency of quality of data and process improvements to ensure robust processes and audit activities, working with key stakeholders to ensure the quality of our data at all times.

• Issues Resolution – helps gather details about data issues, helps test and troubleshoot to find recommended resolution, and communicates with end users. Works with the HRSS team for technical issue resolution on interfaces and data feeds.  Works with vendors, as needed, to escalate and resolve issues.

• Master Data Management - has good understanding of Workday setup and functionality, including organizational set up and security, HR data interaction with non-HR systems (eg Snapshot) and applying global principles whilst meeting local needs. Provides guidance as needed to the business and operational users.

• Projects – manages work streams for large HR data projects and manages projects for small to medium HR data projects. Run reports and make sure the system is updated and accurate at all times. 

Continuous Improvement

• Help the HR Ops team to improve their processes by removing redundancies and irrelevant steps, such as the resignation process.

• Working with Workday global team to simplify processes

PwC Professional expectations

• Invite and give in the moment feedback in a constructive manner.

• Share and collaborate effectively with others.

• Identify and make suggestions for improvements when problems and/or opportunities arise.

• Handle, manipulate and analyse data and information responsibly.

• Follow risk management and compliance procedures.

• Keep up-to-date with developments in area of specialism.

• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.

• Build and maintain an internal and external network.

• Seek opportunities to learn about how PwC works as a global network of firms.

• Uphold the firm's code of ethics and business conduct.

Preferred skills

• Degree in Business or any other relevant degree

• Good analytical abilities and attention to detail

• Knowledge of HR systems (Workday)

Minimum years experience required

At least 2 years in a HR Operations / HR Shared Services role

Additional application instructions

Please attach the following documents along with your CV when you submit an online application:

• Academic Certificates and Transcripts, from SPM (or equivalent) onwards

• A copy of your NRIC or passport

• Recent passport size photo

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Alteryx (Automation Platform), Communication, Data Analytics, Data Cleaning, Data-Driven Decision Making (DIDM), Data Entry, Data Integration, Data Migration, Data Quality, Data Visualization, Emotional Regulation, Empathy, Human Resources (HR) Consulting, Human Resources (HR) Metrics, Human Resources (HR) Project Management, Human Resources (HR) Report, Human Resources (HR) Technology Solution Architecture, Human Resources Information System (HRIS), Human Resources Management (HRM), Inclusion, Information Rights Management (IRM), Intellectual Curiosity {+ 13 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

November 30, 2025