Role Summary

Office Technology support plays a pivotal role in delivering top-tier technology support and guidance within the Tech Lounge at our Acceleration Center Kuala Lumpur Office.  

This customer-centric position involves problem-solving, one-on-one and group training, and maintaining an innovative environment for IT engagement and education. 

Core Responsibilities

• Create, update, deploy, and troubleshoot images for laptops and desktops. 

• Address and resolve laptop hardware and software issues. 

• Assist in the technology onboarding process for new employees. 

• Participate in global technology forum meetings and undertake IT projects whether its local or Global. 

• Provide customer-centric support, ensuring positive and valuable experiences. 

• Foster an innovative and technology-focused environment with a strong focus on customer satisfaction. 

• Develop and deliver innovative one-to-one and group training events tailored to customer technology usage. 

• Collaborate with PwC teams (US/Global) to stay informed about new technologies. 

• Maintain a friendly, approachable demeanor that prioritizes customer needs. 

• Offer feedback and suggestions for enhancing the overall customer experience. 

• Build and nurture strong working relationships with users at all levels. 

• Proactively anticipate, identify, and resolve complex problems while applying technical knowledge. 

• Effectively communicate and share technical information with diverse audiences within the firm. 

• Diploma/Advanced Diploma, bachelor's degree, or equivalent in Computer Science/Information Technology. 

• Minimum of 2 years of Desktop support experience. 

• Preferably an Executive specializing in Information Technology or equivalent. 

• Experience with the ServiceNow platform is an advantage. 

• Proficiency in managing endpoints in Workspace One or Microsoft Intune is an advantage. 

• Strong preference for prior experience in automating processes using PowerShell or other scripting languages. 

• Advanced knowledge of Microsoft desktop operating systems, including Windows or equivalent. 

• Experience in supporting mobile OS (iOS/Android) and Microsoft 365. 

• ITIL 4 certification is an added advantage. 

• Demonstrated ability to deliver outstanding customer satisfaction. 

• Excellent communication and presentation skills. 

• Effective problem identification and solution skills. 

• A strong team player and collaborator. 

• Fluent in both written and spoken English. 

• Exceptional multitasking, customer service, and communication skills, including the ability to explain technical concepts to end-users. 

• May require to attend after working hours call with Global/US Team. 

• Experience in handling projects is an added advantage.