Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Associate

Job Description & Summary

A career in Internal Firm Services will provide you with the opportunity to drive sustainable change and efficiency for the organisation. You will play a key role in delivering organisational efficiencies, overseeing firm-wide projects and improving operational processes, SOPs, policies, and procedures across various internal firm services business units.

In enhancing our pursuit of operational excellence, we are seeking a Senior Associate with a strong background in process improvement and operational transformation to join our internal firm services transformation initiatives.

Job Description

As a Process Improvement Specialist, you will play an integral role in driving and supporting our ongoing transformation and change journey. The initiatives may include:

• Process Oversight: Oversee operational processes, SOPs, policies and procedures across various internal firm services business units

• Process Improvement: Identify inefficiencies in existing processes and implement best practices to optimise performance

• Process & Policy Development: Manage and develop processes and policies according to industry best practices

• Stakeholder Collaboration: Work closely with stakeholders from the business units and the business services transformation team to ensure alignment and gather insights into evolving requirements

• Project Management: Coordinate and oversee project planning, ensuring timely and successful execution

• Performance Metrics: Define and analyse data points to measure the progress and success of process improvement efforts

Preferred Skills

An ideal candidate will have either consulting or operational experience with strong problem-solving skills and an interest in project and change management.

• Minimum of 3-5 years of relevant experience in process improvement, consulting or an internal management role

• Excellent leadership and business acumen with the ability to connect the dots between business strategy and operational matters

• A flexible personality able to cope well under pressure and work independently

• An analytical mindset and strong problem-solving skills

• High proficiency in Google Suite and Microsoft Office (PowerPoint and Excel)

• Excellent verbal and written communication skills in English

• Familiarity with process improvement methodologies such as Lean, Six Sigma or similar is a plus

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date