CUSTOMER SERVICE EXECUTIVE

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This job is all about being the glue that holds everything together. You’ll manage orders, coordinate with teams, and keep customers happy. You might like this job because you thrive on communication and love solving problems!

RM 2800 - RM 3800

Klang, Selangor

Job Description

More Than Just Admin — You Are the Operational Backbone

In a manufacturing environment, coordination is everything. This role connects customers, sales and production. If communication breaks down, operations suffer.

You will play a critical role in ensuring orders are processed accurately, timelines are met and customers stay confident in our service.

What You Will Be Responsible For

Order & Quotation Management

  • Prepare detailed quotations based on technical and sales input
  • Process purchase orders with high accuracy
  • Verify specifications, quantities and delivery timelines
  • Maintain proper documentation and filing system
     

Production Coordination

  • Liaise closely with production team on job status
  • Monitor delivery deadlines
  • Update customers on progress proactively
  • Flag potential delays early
     

Customer Relationship Support

  • Respond to enquiries professionally and promptly
  • Assist in resolving order-related issues
  • Maintain positive working relationships with customers
     

Administrative Control

  • Maintain order tracking spreadsheets
  • Support invoice and delivery documentation
  • Ensure data accuracy in internal records

Job Requirements

What We Are Looking For

Experience

  • Experience in manufacturing, production coordination or sales admin preferred
  • Fresh graduates with strong attention to detail may apply
     

Skills

  • Strong organisational and multitasking ability
  • Good Microsoft Excel skills
  • Clear written and verbal communication
     

Personal Attributes

  • Calm under pressure
  • Detail-oriented and systematic
  • Responsible and reliable

Skills

Customer Service
Customer Relationship Management
Mandarin Chinese
Chinese Language
Microsoft Office
Organizational Skills
Communication
Problem Solving
Detail Oriented
Administrative Support

Additional Info

Company Activity

Last active - few minutes ago

Career Level

Junior Executive

Job Specialisation


Company Profile

Pyrope Industries Sdn Bhd-logo-image

Pyrope Industries Sdn Bhd

Our comprehensive product line includes Industrial Mechanical & Engineering Rubber Parts, Building & Structure Protection Products, Pipe & Valve Fitting Rubber Parts, Vehicle & Automotive Components, Hand Build Rubber Lining Works, and other applications. Our well-engineered rubber products offer several benefits for production applications, providing robust support to your machinery against active or...