Job Description

Ready to be the glue between our factory floor and happy customers? Working with us at Pyrope Industries Sdn Bhd means joining a practical manufacturing team that delivers reliable products to businesses across Malaysia while you grow real B2B sales support skills.

As a Sales Coordinator, you will build clear order and customer processes that help the sales team move faster and reduce errors. You will set up smoother order flows, coordinate with production, and keep customers informed so shipments reach clients on time.

Your Growth & Impact

• Position yourself as the go-to sales support, gaining hands-on experience in order processing and customer handling in manufacturing.
• Build operational skills by working across production, logistics, and sales, improving your ability to manage end-to-end sales cycles.
• Expand your language and client-facing skills by communicating with customers in Mandarin Chinese and Chinese Language when needed.

Responsibilities

Sales Operations

• Process customer orders accurately in our system and track order status until delivery confirmation.
• Coordinate with production and logistics to align schedules and resolve shipment issues quickly.

Customer & Account Support

• Act as the main contact for routine customer enquiries and follow up on outstanding items with a friendly tone.
• Prepare quotes, confirm orders, and assist sales staff with client calls or visits.

Reporting & Administrative Support

• Maintain sales records, update CRM or spreadsheets, and prepare weekly order and sales reports for the team.
• Support invoicing, data entry, and general administrative tasks to keep the sales desk organised.
  
  

Job Requirements

Requirements

Qualifications & Experience

• Minimum 2 years of experience in sales support, customer service, or order processing, ideally in manufacturing or distribution.
• Diploma or equivalent in business, logistics, or a related field is preferred but not mandatory.

Hard Skills & Knowledge

• Proficient in Microsoft Excel and Microsoft Office, with accurate data entry and order processing skills.
• Fluent in Mandarin Chinese and Chinese Language for customer communication, and able to prepare clear English reports.

Soft Skills & Qualities

• Clear communication, strong attention to detail, and the ability to prioritise multiple tasks in a busy environment.
• Team player attitude and a customer-first mindset to support long-term relationships.

Skills