Job Description

-To communicate with our international partners by telephone or electronic medium for domain matter.   -To escalate unresolved queries to designated departments for further investigation.   -To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.   -To communicate progress and resolution of issues to internal and external customers.   -To maintain accurate and quality response for ISO9001 audit and compliance purposes.   -To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.   -To update daily listing for day to day operation according to the given requirement. 

Job Requirements

-Candidate must possess at least a Diploma or Degree in any field.   -Fresh graduates are encouraged to apply.   -Required skills: Microsoft Office (Word, Excel, PowerPoint)   -Fluent in English and Mandarin for both oral and written to service our partners in Greater China regions.   -Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.   -Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.   -Willing to work on shift including weekend and public holiday. Attractive allowance will be provided accordingly. 

Skills