Job Description

• Provide first-level technical support for hardware, software, network, and Microsoft 365-related issues.
• Assist with the setup, installation, configuration, and maintenance of computers, printers, and other IT equipment.
• Support user account administration, including account creation, access management, and password resets.
• Troubleshoot and resolve basic technical issues, escalating complex problems when necessary.
• Monitor and assist with software updates, system patches, antivirus management, and data backup activities.
• Maintain IT asset inventories, support documentation, and service records.
• Track and manage support tickets to ensure timely resolution and user satisfaction.
• Assist in troubleshooting network connectivity and peripheral device issues.
• Participate in IT infrastructure, system enhancement, and process improvement initiatives.
• Ensure compliance with company IT policies, cybersecurity standards, and best practices.

Job Requirements

• Currently pursuing a Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.
• Basic understanding of computer hardware, software, operating systems, and networking concepts.
• Familiarity with Microsoft Windows and Microsoft 365 applications.
• Knowledge of IT troubleshooting and technical support processes.
• Basic understanding of Active Directory, networking, helpdesk systems, or user account management is an advantage.
• Basic knowledge of cybersecurity principles and IT security best practices is a plus.
• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills with a customer-service mindset.
• Strong organizational and time-management abilities.
• Ability to work independently and collaboratively in a team environment.
• Willingness to learn, take initiative, and adapt to new technologies.

Skills