Job Description

About Qra (pronounced Q-ra) - is a modern lifestyle grocer; thoughtfully designed to bring communities closer through quality food, curated selections, and personalised experiences; all with a genuine Qra touch.  

Customer Service

• Greet customers warmly, assist with menu selections, and take orders accurately. Provide recommendations and ensure customer satisfaction throughout their visit.

Barista Duties

• Prepare and serve a variety of coffee and other beverages, including espresso drinks, brewed coffee, and specialty drinks according to café recipes and standards. Ensure quality and consistency in every beverage served.

Order Management

• Input orders into the POS system accurately, collaborate with kitchen staff for food orders, and prioritize tasks to ensure timely delivery of orders to customers. Some examples of collaboration would include preparing fresh ingredients and assembling of sandwiches.

Cash Handling

• Handle cash and card transactions accurately, process payments, and provide customers with receipts. Maintain the cash register and balance cash drawer at the end of each shift.

Cleaning and Organization

• Keeping FOH and shared kitchen area clean and organized, including wiping tables, sweeping floors, and sanitizing high-touch surfaces and maintaining cleanliness and orderliness in the coffee preparation area.

Upselling and Promotion

• Promote café specials, new coffee blends, and additional menu items to customers. Upsell supplementary items such as pastries, desserts, or merchandise to enhance the customer experience and increase sales.

Compliance

• Adhere to all food safety and hygiene standards, as well as café policies and procedures. Always ensure compliance with health and safety regulations.

Teamwork

• Work collaboratively with other FOH and back-of-house staff to provide efficient service and maintain a positive work environment. Communicate effectively with team members and management to address any issues or concerns.

Job Requirements

What We're Looking For :

• Previous experience as a barista or in a similar role preferred.
• Knowledge of coffee brewing techniques and espresso machine operation.
• Excellent customer service skills with a friendly and approachable demeanor.
• Ability to multitask and work in a fast-paced environment while maintaining attention to detail.
• Basic math skills for cash handling and order processing.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Ability to stand for extended periods and handle food and beverages.
• Comfortable working in a busy, sometimes noisy environment.
• Willingness to adhere to uniform and grooming standards.

Skills