Job Description

• Follow up with customers to confirm training schedules, requirements, and attendance.
• Serve as the primary point of contact for customers, addressing inquiries and providing pre- and post-training support.
• Prepare and submit required documentation for HRD Corp claim for customers.
• Ensure adherence to HRD Corp guidelines and maintain proper records for audits.
• Arrange accommodation, travel, and other logistical needs for trainers.
• Liaise with vendors such as hotels, training venues, and catering services to ensure facilities meet training requirements.
• Oversee venue setup, ensuring all necessary equipment and materials are ready for use.
• Monitor and support training sessions to ensure they run smoothly.
• Provide trainers and participants with required materials and address any issues promptly.
• Collect and organize feedback forms for post-training evaluations.
• Maintain the training calendar and provide updates to relevant stakeholders.
• Prepare training-related materials, certificates, and other deliverables.
• Handle invoicing, purchase orders, and other operational documentation.

Job Requirements

• Diploma or Bachelor’s Degree in Business Administration, Operations Management, or related fields.
• 1-3 years of experience in operations, training coordination, or administrative roles.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite and familiarity with online collaboration tools.
• Problem-solving skills and a proactive approach to managing challenges.
• High attention to detail and time-management capabilities.
• Knowledge of HRD Corp processes and requirements is a strong advantage.
• Experience coordinating travel or event logistics is preferred.
• Ability to work independently and collaboratively in a dynamic environment.

This role is ideal for candidates who are resourceful, detail-oriented, and eager to contribute to seamless training operations and customer satisfaction.

Skills