Job Description

Job Details

• Working Location: Batu Caves, Selangor
• Working Days: 5.5 Days
•  Important: Must be able to speak, read, and write Mandarin. 

About Us

We are a product-driven company specializing in the development and distribution of our own branded professional-grade natural products through integrated e-commerce and offline retail channels.  

We are looking for a digitally savvy and customer-focused individual to support customer engagement, online sales conversion, and daily operations across social media, website, and e -commerce platforms.  

This role is ideal for candidates who are comfortable working in a fast-paced online business environment and enjoy interacting with customers through digital channels. 

If you enjoy e-commerce, social media, digital communication, and building relationships with customers, we'd love to hear from you.

Key Responsibilities:

Customer Engagement & Online Sales

• Respond promptly and professionally to customer enquiries, messages, comments, and live chats across social media, website, and e-commerce platforms.
• Build strong customer relationships by understanding customer needs and recommending suitable products.
• Assist customers throughout their buying journey to improve online sales conversion.
• Handle customer enquiries, complaints, order issues, and after-sales follow-up professionally.

E-Commerce Operations

• Manage daily operations across Shopee, Lazada, TikTok Shop, company website, and other online platforms.
• Coordinate with customers, retailers, warehouse, and internal departments to ensure smooth order fulfilment and customer satisfaction.
• Monitor customer engagement and support customer retention initiatives.

AI Chatbot & Digital Support

• Set up, monitor, and optimise automated chatbot replies and customer interaction flows.
• Assist in training and improving AI chatbot responses to enhance customer experience.

Reporting & Administration

• Prepare and maintain accurate daily, weekly, and monthly sales and operational reports.
• Support ad-hoc operational and administrative duties assigned by management.

Job Requirements

 We Are Looking For Someone Who

• Enjoys communicating with customers
• Loves e-commerce and digital business
• Has a positive and service-oriented attitude
• Is organised, responsible, and detail-oriented
• Enjoys achieving sales targets and helping customers make the right purchasing decisions

 Requirements

• Minimum Certificate / Diploma or equivalent qualification.
• Experience in e-commerce, online customer service, social media engagement, livestream support, or online sales support is highly preferred.
• Familiar with Shopee, Lazada, TikTok Shop, website chat systems, and social media messaging platforms.
• Strong communication skills in Mandarin, English, and Bahasa Malaysia (written and verbal).
• Sales-oriented mindset with confidence in interacting and engaging with customers online. 
• Comfortable working in a fast-paced digital and e-commerce environment. 
• Good multitasking, problem-solving, and coordination skills. 
• Positive attitude, proactive, responsible, and able to work independently. 
• Familiar with Microsoft Office and online business tools.

Skills