Job Description

About the Role

Our company offers a positive working environment with plenty of learning opportunities and is willing to train and nurture candidates who have the right attitude and willingness to learn.

This role is suitable for candidates who enjoy communicating with customers, building relationships, and learning new digital tools.  

Key Responsibilities

• Handle customer inquiries, requests, feedback, and concerns in a professional and timely manner
• Respond to customer calls, messages, and live chats across social media and e-commerce platforms
• Manage and resolve customer issues efficiently to ensure high customer satisfaction and retention
• Build and maintain strong relationships with potential and existing customers, as well as retail partners
• Proactively engage customers, follow up on inquiries, and convert opportunities into sales
• Coordinate and monitor assigned projects to ensure activities and deadlines are achieved
• Oversee daily operations of online marketplaces and the company website
• Set up, monitor, and optimize automated bot responses to improve customer interaction
• Train and fine-tune the AI chatbot regularly to ensure consistent performance
• Prepare accurate daily, weekly, and monthly sales reports
• Perform ad-hoc tasks or other duties assigned by management when required

Job Requirements

• Minimum Certificate qualification or equivalent
• Fresh graduates are encouraged to apply
• Experience in customer service, sales, or a related field will be an added advantage
• Able to speak, read, and write Mandarin, English, and Malay
• Strong communication skills and confidence in dealing with customers
• Sales-oriented with a customer-first mindset
• Comfortable managing customer interactions across social media, website, marketplace platforms, and offline channels
• Strong problem-solving skills with patience and empathy when dealing with customers
• Positive attitude, proactive, willing to learn, and able to work independently as well as in a team
• Proficient in Microsoft Office applications such as Word, Excel, and PowerPoint
• Willing to work on a rotation or shift basis depending on operational needs

Skills