Job Description

• Handle customer request, feedback, concerns and questions professionally.
• Answer calls and messages posted by customers.
• Attend to all live chats in social media and e-commerce platforms.
• Manage customers issues effectively.
• Build and maintain strong relationship with all potential and existing customers and agents.
• Initiate, follow up and close sales with customers and agents proactively.
• Coordinate & follow up closely on projects’ activities & deadlines.
• Responsible for online marketplaces & website operations & activities.
• Set up bot reply and continuously optimize the bot's reply flow
• Monitor closely and train AI bot consistently on a daily basis
• Create and conduct live video sessions and pre-recorded video content to engage with customers and promote our products/services.
• Prepare daily, weekly, and monthly sales reports.
• Coordinate and arrange works internally with inter-departmental personnel, as well as with clients, suppliers and government agencies.
• Undertake ad-hoc tasks or any other duties as assigned

Job Requirements

 Job Requirements:

• Minimum Certificate or equivalent
• Ability to converse in Mandarin, English and Malay
• Sales-oriented and good communication and interpersonal skills
• Positive attitude and have passion towards the online & offline marketing industry
• Good problem-solving skills, able to navigate unexpected situations or conditions
• Matured, responsible and willing to work as a team
• Proficient with MS Office Applications (Word, Excel & PowerPoint)

Skills