Job Description

Customer Communication

• Answer phone calls and reply to WhatsApp / Email
   
• Handle customer enquiries, quotations, and order updates
   
• Follow up with customers until issues are resolved

Order Processing

• Enter and update order details in the system
   
• Coordinate with warehouse/production on delivery and stock status
   
• Ensure all order information is accurate
  

 After-Sales Support

• Follow up on delivery and installation arrangements
   
• Handle customer complaints and provide solutions
   
• Record customer feedback and report to the supervisor

Internal Coordination

• Communicate with sales, warehouse, delivery, and production teams
   
• Assist in administrative tasks when needed
   

Others

• Maintain high customer satisfaction
   
• Any other duties assigned by the management

Job Requirements

Education & Experience

• Minimum SPM / Diploma in related field
   
• Experience in customer service or admin is an added advantage
   
• Fresh graduates are encouraged to apply
   

Skills

• Good communication skills in English, Malay (Chinese is a plus)
   
• Able to handle calls, inquiries, and customer issues professionally
   
• Basic computer skills (Microsoft Word, Excel, Email)
   
• Able to multitask and work under pressure
   
• Good problem-solving and follow-up skills
   

Personality

• Positive attitude and friendly personality
   
• Responsible, punctual, and detail-oriented
   
• Able to work independently and also as a team
   
• Willing to learn and take instructions
   

Other Requirements

• Able to start work immediately or short notice is an advantage
   
• Prefer candidates who can work overtime when necessary (optional)

Skills