Job Description

• Generate sales and profitability for the outlet
• Provide direction and leadership to a group to outlet executives, including sales promoters that may be deployed directly from the brand
• Develop and get approval to execute outlet promotions to increase sales revenue without compromising on bottom line expectations
• Conduct effective communication: one/one, team briefing/motivation, appraisal behaviour management from coaching and constructive feedback, counselling, conflict resolution, warning to contract ending etc
• Motivate, recognize, empower and challenge the team on a daily basis (both quantitative and qualitative aspects)
• Plan manpower in advance through: monthly/weekly rosters, leaves etc to ensure operational capacity is not compromised at outlets even during seasonal peak timings
• Responsible for inventory at the outlet, including ensuring no out of stock situation happens and accurate inventory stock count during daily opening/closing
• Monitor team on sales floor to ensure excellent customer service is delivered
• Follow up on inventory discrepancy and carry out investigation to resolve issues
• Submit required paperwork (e.g. OT, Commission etc) in a timely manner
• Participate, prepare and carry out stock take according to SOPs as required
• Maintain relationship mall management to gain access to mall initiated promotions and trigger to Head of Department for any collaboration opportunities for approval

Job Requirements

• Possess minimum SPM with proficiency in Mandarin and English.
• Vibrant and outgoing candidate.
• Retail working experience and able to manage a team.
• Able to work on retail hours and public holidays.
• Location Horizon Mall

Skills