Job Description

Ready to keep online learning reliable and friendly? Working with us at Raj Solutions means you play a key role in delivering organised, localised virtual classes that help students learn from home with confidence.

You will be the backbone that keeps classes running: coordinating schedules, managing logistics, moderating sessions, and ensuring SOP compliance so tutors and parents can focus on learning. This is a fully remote, contract role on Malaysia Time Zone (GMT+8) with flexible hours and required availability during assigned class times.

Your Growth & Impact

• Develop hands-on operations skills by managing class schedules, Google tools, and simple reporting that translate to leadership roles in education operations.
• Expand your communication experience as the first point of contact with parents and tutors, improving stakeholder management across multiple locations.
• Gain practical technical confidence through paid onboarding, training, and routine troubleshooting of online class platforms.
• Build a track record of reliability and process improvement that strengthens your CV for remote administrative roles.

Job Requirements

Responsibilities

Class Operations

• Keep every scheduled class running smoothly for Raj Solutions by monitoring sessions, starting meetings, and coordinating reschedules.
• Set up and moderate online lessons on platforms like MeetHour and provide basic troubleshooting for access or audio and video issues.
• Maintain accurate Google Calendar entries and Google Sheets for schedules and attendance.

Stakeholder Communication

• Be the first point of contact for parents and tutors via WhatsApp and email, answering queries and escalating issues when needed.
• Coordinate backup tutors and notify families promptly when changes or cancellations occur.

Compliance & Reporting

• Follow SOPs and keep student and parent data confidential, reporting recurring breaches to management.
• Prepare simple weekly and monthly reports on class counts, attendance, and flagged issues for the operations team.
• Attend weekly management meetings and support practical process improvements based on common issues.

Requirements

Qualifications & Experience

• No prior experience required; paid onboarding and role-specific training are provided.
• Must be 18 years or older and hold legal working status in the country.
• Available to work during assigned class times on Malaysia Time Zone (GMT+8).

Hard Skills & Knowledge

• Full proficiency in English, both spoken and written.
• Proficiency in Malay, Tamil, or Mandarin is a bonus.
• Comfortable using Google Calendar, Google Sheets, and video conferencing tools such as MeetHour.
• Must own a mobile phone and a laptop, iPad, or tablet with a stable internet connection.

Soft Skills & Qualities

• Clear, patient communicator who can support parents and tutors calmly.
• Organised with attention to detail and a responsible approach to data privacy.
• Reliable and self-motivated, able to work remotely with flexible hours and some overlapping schedules.

Compensation & Benefits

• Fully remote contract role with flexible hours; required availability during assigned class times in Malaysia Time Zone (GMT+8).
• Paid onboarding and training provided.

Skills