Job Description

Ready to lead with care and real impact? We are working with us at RAPID F&B SDN BHD, a local food and beverage team focused on delivering tasty meals and dependable service across our outlets. We value steady operations, clear communication, and a friendly customer experience.

As an Assistant Manager you will be the builder who helps scale consistent service and smooth day-to-day operations. You will design reliable routines, support store improvements, and ensure every shift runs with quality and speed.

Your Growth & Impact

• Expand your leadership by running shifts and supervising teams across front and back of house.
• Develop practical operations skills that prepare you for store manager roles within our network.
• Build supplier and vendor relationships to improve stock reliability and reduce waste.
• Gain hands-on experience with daily P&L basics and simple KPI tracking to shape decisions.
• Create stronger customer service practices that increase repeat visits and local reputation.

Job Requirements

Responsibilities

Operations & On-ground Management

• Run daily outlet operations, ensuring opening and closing tasks are completed and service standards are met.
• Monitor food quality, safety checks, and hygiene practices during each shift.
• Handle customer feedback and resolve on-site issues quickly and politely.
• Manage shift schedules to maintain coverage during peak hours.

Team & Training

• Coach and support service and kitchen staff through short briefings and hands-on guidance.
• Run inductions for new hires and follow up on simple performance improvements.
• Promote a positive team environment and help mediate minor staff concerns.
• Provide clear on-shift instructions so tasks are completed reliably.

Admin, Inventory & Reporting

• Control stock levels, perform daily stock counts, and coordinate with suppliers for timely deliveries.
• Track simple cost controls and report wastage trends to the manager for action.
• Prepare concise daily sales and shift reports, highlighting key issues and wins.
• Use basic spreadsheets to log inventory and sales figures for review.

Requirements

Qualifications & Experience

• Minimum of 2 years experience in food and beverage, retail, or hospitality in a supervisory or senior team role.
• Diploma or certificate in hospitality, culinary, business, or equivalent practical experience is preferred.
• Proven track record of punctuality and reliable shift management in a busy outlet.
• Flexible to work mornings, evenings and weekends as required by outlet schedules.
• Able to speak Mandarin and English.

Hard Skills & Knowledge

• Leadership and team management experience with practical coaching skills.
• Inventory management and basic cost control knowledge to reduce waste and manage stock.
• Familiarity with food safety and hygiene practices relevant to on-ground F&B operations.
• Comfortable using Microsoft Excel or similar spreadsheets for simple reporting and inventory logs.

Soft Skills & Qualities

• Strong problem solving ability, able to stay calm and make clear decisions during busy shifts.
• Good communication skills to brief teams and interact with customers and suppliers.
• Customer-focused attitude with a willingness to step in on the floor when needed.
• Organised, dependable, and ready to take practical responsibility for outlet performance.

Skills