Job Description

YOUR ROLE
As an Account Manager your primary responsibility is the day-to-day management of your projects within the Account Management team. We are looking for a “hands on” person who is self-motivated, who consistently demonstrates a strong commitment to punctuality, maintains a polished and professional appearance, and conducts themselves in a manner that upholds the highest standard of professionalism. You will be expected to gain respect and trust through your phenomenal interpersonal skills, creative thinking, to ensure projects and campaigns run smoothly from start to finish and achieve their creative and commercial potential. This is a fast-paced environment that is fulfilling and fun and requires daily coordination of internal and external stakeholders. The Account Management team will be dependent on you to give your projects direction and support to achieve the very best outcome and deliver exceptional work on time and of a luxury brand standard. Account Management doesn’t only rely on communicating effectively with clients and internal stakeholders but ensuring one also has impeccable presentation and negotiation skills.

YOUR RESPONSIBILITIES
Day-to-day management of creative campaigns for the Content Studio (but are not limited to)
• Serve as the primary point of contact for clients, building and maintaining strong, long-term relationships.
• Understand clients' business objectives and translate them into clear project briefs for internal teams.
• Manage and execute all campaign deliverables based on the given brief/task.
• Managing timelines with Senior Project Manager on their projects.
• Ensure that creative outputs are of an exceptional standard.
• Financial Management of cost estimates, billings and the financial administration of projects in a timeous manner.
• Writing and contributing to briefs and developing insights to assist the planning and creative process.
• Stay informed of trends, competitor brands; ensuring creative campaigns stay on the front line of luxury brand campaigns.
• Write contact reports, keep change logs and be able to continuously provide updated information on the status of all projects.
• Build strong and collaborative relationships with all stakeholders internally and externally.
• Managing the post-mortems once campaigns are delivered while finding ways to improve team x ways of working, driving further efficiencies.
• Work independently on assigned accounts and projects, with guidance and support from a Senior Project Manager as required.
• Coordinate with creative and cross-functional teams to ensure seamless project delivery.
• Proactively identify potential project risks or issues and develop practical, solution-oriented recommendations to keep projects on track.
• Demonstrate initiative by anticipating client needs, resolving challenges efficiently, and driving projects forward with minimal supervision. 

Job Requirements

VALUES
• Can do attitude
• Process and performance driven
• Team player
• Empathetic
• Enthusiastic

Lastly, But Importantly… What we need from you: Jump in. Find problems. Fix them. Build relationships. Imagine new solutions. Invent them. Do whatever it takes to go above and beyond. And stand up for individuality. What do you need from us? As an inclusive and flexible employer, we understand that everyone has unique requirements and needs. So please let us know what we can do to help, should you require adjustments to the process or have specific needs within the role.  

Skills