Job Description

The Programme Operations Manager is responsible for ensuring the effective management and delivery of programmes and initiatives in line with the organisation’s strategic direction and programme goals.

This role focuses on translating the organisation’s strategies into actionable implementation plans, ensuring that all programme activities are carried out efficiently, within budget, and according to established standards. The Manager oversees operations, coordinates teams and partners, monitors progress, and ensures reporting and learning processes support continuous improvement.

The role supports reporting, budgeting, and process improvements, while providing guidance and supervision to programme associates ensuring that implementation reflects the organisation’s priorities, values, and long-term impact goals 

Key Responsibilities

Programme Management & Strategic Alignment

• Oversee and coordinate the implementation of programmes and initiatives in alignment with the organisation’s strategic priorities and objectives.
• Translate programme strategies into operational plans, work schedules, and measurable outputs.
• Ensure that all programme activities are executed within scope, budget, and timeline, and adhere to organisational and donor standards.
• Work closely with strategy or thematic leads to ensure operations reflect intended outcomes and impact pathways.
• Identify operational risks and develop mitigation plans to ensure programme continuity and quality.

Monitoring, Evaluation & Reporting

• Track and review programme progress, performance indicators, and milestones to assess implementation effectiveness.
• Consolidate and prepare regular reports and updates for management, partners, and funders.
• Support programme reflection and learning sessions to strengthen operational performance and alignment with strategy.
• Ensure documentation of best practices, case studies, and lessons learned from programme operations.

Financial & Administrative Oversight

• Manage programme budgets and expenditure, ensuring compliance with financial procedures and accountability requirements.
• Support budget forecasting and revisions to reflect strategic or operational shifts.

Team Leadership & Capacity Support

• Supervise and guide the programme associates and other team members, ensuring clarity of roles, deliverables, and timelines.
• Provide mentorship and operational support to strengthen team capacity in planning, coordination, and reporting.
• Foster a collaborative and accountable team culture that values learning and efficiency.

Stakeholder & Partner Coordination

• Coordinate with partners, vendors, and implementing agencies to ensure effective and timely programme delivery.
• Support operational-level engagements, field visits, and coordination meetings.
• Represent the organisation in programme-related forums or discussions as required.

Continuous Improvement & Compliance

• Ensure programmes operate in line with organisational policies, partner guidelines, and ethical standards.
• Contribute to improving operational systems, tools, and workflows that enhance programme effectiveness.
• Participate in internal planning and review processes to ensure operations remain aligned with evolving strategies.

Job Requirements

1. Minimum 4–8 years of experience in programme or project operations, implementation, or coordination within a social impact organisation, social enterprise, NGO, foundation, corporate social impact context, or managing national level campaigns and programmes.
2. Strong understanding of programme management cycles, work planning, budgeting, and reporting.Proven ability to supervise teams, delegate tasks, and ensure accountability.
3. Excellent coordination, time management, and problem-solving abilities.
4. Experience managing budgets, expenditure tracking, and compliance processes.
5. Strong written and verbal communication skills in Bahasa Melayu and English is a must; additional languages are an advantage.
6. Skilled in managing relationships with partners, vendors, and community stakeholders. Comfortable speaking and presenting to senior management and international partners.
7. Comfortable with digital tools for project tracking, reporting, and collaboration.
8. Committed to the organisation’s social impact goals.
9. Willingness to travel locally and internationally as required and manage multiple programmes concurrently.

Skills