Job Description

Mission :

To convert inbound leads into successful sales through fast, clear, and customer-focused communication, primarily via online channels.

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Key Responsibilities : 

  1. Inbound Lead Handling

  • Respond promptly to leads provided by the Direct Response (Marketing) Team.

  • Qualify leads and guide them through the sales process via WhatsApp or other digital platforms.

  2. Sales Conversion

  • Understand customer needs and recommend suitable products or packages.

  • Follow up with undecided prospects and close deals efficiently.

  • Issue quotations and confirm transactions digitally.

  3. Customer Relationship Management

  • Maintain professional and friendly communication throughout the customer journey.

  • Ensure a smooth handover to post-sales or operations teams.

  • Address pre-sale concerns and common objections.

  4. Sales Operations & Reporting

  • Record all interactions and updates accurately in the CRM system.

  • Monitor personal conversion rates and suggest improvements.

  • Participate in weekly sales team reviews.

Job Requirements

Required Skills & Competencies : 

  • Strong written communication skills (especially for WhatsApp or chat-based selling).

  • Able to manage high volumes of leads and multitask effectively.

  • Customer-oriented, persuasive, and patient.

  • Organized and responsive in fast-paced environments.

  • Familiarity with CRM tools is an added advantage.

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Pre-Requisites : 

  • Minimum 1 year experience in sales, customer service, or online communication roles.

  • Fluency in English and Bahasa Malaysia.

Skills