Job Description

About the Role

Rigel Technology (Malaysia) Sdn Bhd is seeking a proactive and results-driven Retail Sales Executive to join our retail team.

The successful candidate will be primarily based at our retail showroom, responsible for managing walk-in customers, promoting and selling our products, providing excellent customer service, and achieving monthly and annual sales targets.

This role is suitable for an individual who enjoys face-to-face customer interaction, showroom sales, and developing strong customer relationships.

Key Responsibilities

Retail & Showroom Sales:

• Manage daily sales activities at the retail showroom. 
• Attend to walk-in customers and understand their needs and requirements. 
• Introduce, explain, and recommend suitable products to customers. 
• Provide professional product demonstrations and presentations where required. 
• Follow up with customers to convert enquiries into sales. 

Sales Targets & Execution:

• Consistently achieve monthly, quarterly, and annual sales targets. 
• Develop effective sales approaches to maximise showroom sales and customer conversion. 

Customer Relations:

• Build and maintain strong relationships with customers. 
• Provide excellent customer service before, during, and after sales. 
• Handle customer enquiries, feedback, and basic product-related questions professionally. 

Business Development:

• Identify potential customers and new sales opportunities. 
• Follow up on enquiries generated through walk-ins, online channels, referrals, and other sources. 
• Support the development of new customer accounts and market opportunities. 

Product Knowledge:

• Maintain good knowledge of the Company's products, features, benefits, pricing, and promotions. 
• Keep updated on new product launches and market trends. 

Promotions & Events:

• Support and participate in promotional activities, exhibitions, roadshows, and trade events when required. 
• Assist in preparing and maintaining attractive product displays within the showroom. 

Sales Administration:

• Prepare quotations, process orders, and follow up on sales enquiries. 
• Maintain accurate records of customer information, sales activities, and transactions. 
• Coordinate with internal departments to ensure smooth order processing and delivery. 

Cross-Functional Collaboration:

Liaise effectively with internal departments and external partners to ensure smooth sales and customer service operations. 

Job Requirements

Key Requirements

•  Education:
  Preferably holds a Diploma or Degree in Sales & Marketing, Business, Retail Management, or an equivalent field.
•  Experience:
  Minimum 2 years of relevant sales experience. Experience in retail, consumer products, showroom sales, or related industries will be an advantage.
•  Sales Performance:
  Demonstrated ability to achieve sales targets and convert customer enquiries into sales.
•  Communication Skills:
  Strong communication, negotiation, and interpersonal skills with a customer-focused approach.
•  Customer Service:
  Pleasant, confident, and professional when dealing with walk-in customers.
•  Personal Attributes:
  Proactive, resourceful, adaptable, self-motivated, and committed to achieving sales results.
•  Product & Market Awareness:
  Willingness to learn about the Company's products and understand market and customer trends.
•  Preferred Advantages:
• Experience in showroom or retail sales. 
• Experience handling walk-in customers. 
• Experience in consumer products or consumer durables. 
• Experience in developing new customer accounts or markets. 
• Ability to speak Mandarin/Chinese and English will be an advantage. 
•  Mobility:
  The role is primarily showroom-based. Occasional travel may be required for exhibitions, events, roadshows, or other business activities.

What We Offer

•  Comprehensive Benefits:
  Security and well-being packages designed to support our employees.
•  Career Advancement:
  Opportunities for professional development and career growth within a growing organisation.
•  Impactful Projects:
  The opportunity to contribute to the Company's B2C retail presence and sales growth.
•  Collaborative Culture:
  A dynamic and team-oriented working environment where your ideas and contributions are valued.

Skills