Job Description

URGENT HIRING!

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>>>2 Job Opening for IT Technical Support & IT Software Support

Company Description 

Ritma Prestasi is a multinational animal healthcare solutions provider based in Puchong, Selangor. With more than 20 years of service, we are committed to being the trusted and innovative leader in our industry. Our core values include consistent innovation and sustainability, and we prioritize these in all aspects of our business. 

Job Description 

We have job openings for Technical Support and Software Support function. Both are full-time on-site role for Ritma Prestasi. The candidates will have the opportunity to provide technical support and assistance related to software applications and systems within the organization.

Benefits:

• Annual Leave
• EPF / SOCSO / PCB
• Medical and Hospitalization Leave
• Insurance and EPF contribution
• Training Provided
• 5 Working Days (Monday to Friday)
• Young, energetic & motivated team
• Friendly environment (karaoke & PS5)
• Free flow snacks, coffee & tea

Job Responsibilities:

1. IT Technical Support

• To implement, administer and execute all IT activities and functions for Ritma and its subsidiaries
• Develop and enforce IT policies, procedures, and guidelines
• Manage system security, user permissions, and SQL database
• Diagnose and resolve technical issues or devices. Perform regular maintenance and repairs
• Evaluate and implement efficient IT solutions, including system enhancements
• Negotiate contracts with manufacturers or suppliers for hardware, and ensure timely support
• Monitoring and maintaining server, computer system and network system regarding the performance and security measures
• Assist in software installation, configuration and troubleshooting.

2. IT Software Support

• To implement, administer and execute all IT activities and functions for Ritma and its subsidiaries
• Develop and enforce IT policies, procedures, and guidelines
• Install, configure and upgrade software applications on user devices and servers
• Diagnose and resolve issues related to software applications. 
• Manage software licenses, ensuring compliance with licensing agreements
• Participate in software-related projects, valuate and implement efficient IT solutions, including system enhancements
• Work closely with software vendors to implement software solutions
• Monitoring and maintaining software applications regarding software enhancement, updates, patch management and security measures

Job Requirements

Requirements:

• Candidate must possess at least a Diploma/Bachelor Degree in Information Technology (IT), Computer Science, Computer Engineering or any related field
• Minimum 1-3 years of working experience in IT field. Fresh graduate is encourage to apply
• Competent in Windows OS & Microsoft Office 365
• Experience in SQL databases
• Have knowledge in maintaining server or system, diagnosing hardware/software faults and solving technical problems
• Hands on experience in web hosting - Technical
• Understanding of software licensing models and compliance - Software
• Have a strong analytical thinking, problem-solving skill, good communication and pleasant personality
• Able to work independently and be adaptable to change
• Proficient in Mandarin, English & Bahasa Malaysia
• Willing to travel as and when is required

Skills