Job Description

Join our front-line team. Working with us means greeting guests with warmth, keeping daily operations smooth, and representing a hotel that values personal service and community feel.

This role is the backbone of guest arrival and departure. You will help maintain smooth check-ins, support guest requests, and keep our front desk running so the rest of the team can deliver a relaxed stay for every visitor.

Your Growth & Impact

• Build practical hospitality experience by handling guest check-ins, check-outs, and reservations across multiple systems.
• Expand your network by working with housekeeping, maintenance, and F&B teams to solve guest needs quickly.
• Gain confidence in cash handling and basic accounting through daily billing and reconciliation tasks.
• Develop stronger communication skills by managing phone enquiries, email confirmations, and in-person guest interactions.
• Position yourself for front desk supervisor roles by learning standard operating procedures and shift handover practices.

Job Requirements

Responsibilities

Guest Services

• Welcome guests warmly and conduct efficient check-in and check-out procedures while explaining hotel facilities.
• Handle guest enquiries and requests in person, by phone, and by email, ensuring follow-through with the right department.
• Manage guest complaints calmly and escalate unresolved issues to the supervisor with clear notes.

Administrative Operations

• Operate reservation and property management systems to confirm bookings and update room status.
• Process payments, issue invoices, and perform daily cash reconciliation with accuracy.
• Maintain guest records, prepare simple reports, and support basic office filing and documentation.
• Coordinate wake-up calls, transport arrangements, and local information for guests.

Front Desk Coordination

• Prepare shift handover notes and brief incoming staff on pending tasks and VIP arrivals.
• Work closely with housekeeping to ensure timely room readiness and notify maintenance for repairs.
• Monitor lobby presentation and supplies to keep the reception area tidy and stocked.

Requirements

Qualifications & Experience

• Secondary school certificate or equivalent; hospitality-related certificate is an advantage.
• Fresh graduates or applicants with up to 1 year of customer service experience are welcome.
• Previous exposure to hotels, guesthouses, or customer-facing roles is preferred but not required.

Hard Skills & Knowledge

• Basic use of property management or reservation systems, or willingness to learn common platforms quickly.
• Familiarity with cash handling, issuing receipts, and simple reconciliation procedures.
• Competent with MS Office, email communication, and simple reporting tasks.
• Ability to follow SOPs for check-in, check-out, and shift handovers.

Soft Skills & Qualities

• Friendly and professional phone manner with clear spoken English and Bahasa Malaysia.
• Organised, punctual, and comfortable managing multiple short tasks during busy periods.
• Calm under pressure, patient with guests, and able to prioritise service needs effectively.
• Willingness to work shifts including weekends and public holidays as required.

Skills