Job Description

Job Description:

• Position the role reports to: General Manager
• Roles reporting to this role: Preintake and Sales Team
• Have work experience with the Motor Claims department in Insurance companies.
• Have excellent PR skills.
• Have good skills in Microsoft Excel, Power Point and Word
• Good communication skills in English.
• Passionate about making a positive impact to the company and for clients.

Key Knowledge and Execution Areas:

• Maintain an outstanding knowledge of insurance and claims processing, including the incentives that drive the bottom line for the insurance industry claims departments.
• Innovative thinking – making it happen and finding solutions when uncertainty arises.
• Learning and working with others – we are a collaborative team; we like to think in terms of options and outcomes and making a decision then moving forward quickly.
• Execution – our model is well established; you’ll be responsible for strategically tailoring the model for Malaysia and also directly involved in execution. You will be directly accountable for our success.
  
  Responsibilities:

• Increasing the number of vendors (Primarily insurers) and the overall amount of inventory put to auction each month.
• Developing, sustaining, and selling the concept of a Malaysia-wide shared insurance claims assessment center.
• Building a pre-intake and sales Support team to service the buyers, creating an easy transfer of ownership service between our vendors and buyers.
• Deliver outstanding customer service to both vendors and buyers to ensure we achieve maximum returns on every vehicle put to auction.

 
Other Essential Duties and Responsibilities:

• Monitor and control all pre-intake of vehicles and ensure prompt completion of extracting vehicles from repairers to yard.
• Complete pre-auction activities, including valuation work, lotting preparation and order, reserve review and recommendation, marketing activities (including showcasing marketing work to vendors)
• Complete all post-auction reporting activities, including offer/sale recommendations, explanations of success or anomalies, vender vs. auction trend reporting.
• Conduct monthly reporting with vendors, quarterly account reviews (vendor vs. industry trends), cost reduction advisory, industry knowledge sharing, and taking vendor feedback to the company.
• Maintain a client relationship log in the company CRM and submit monthly sales reports to the Executive team.
• Ensure all vendor and buyer requests and complaints are responded to promptly, politely, and in accordance with procedures.
• Assist in training and development of staff in specific vendor requirements.
• Assist in the auction process to maximize vendor returns.
• Report on relevant sales issues at the fortnightly Departmental Managers meeting.

Job Requirements