Job Description

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Ready to Dive into the World of Travel & Expense Management? Join Us as a Customer Support Intern!

Are you passionate about customer service, technology, and process improvement? Do you thrive in a dynamic environment where your problem-solving skills can shine? If so, we have the perfect opportunity for you!

About the Role:

As our Customer Experience Intern, you'll be at the forefront of our Travel & Expense management systems, specifically Concur. Your mission? To ensure smooth operations and top-notch support for our global clients. Here’s what you’ll be doing:

• Customer Support Mastery: Handle incoming calls, live chats, and tickets, addressing issues related to Concur. You'll strive to resolve issues swiftly and escalate when necessary.

• Operational Excellence: Execute daily activities with precision, adhering to the highest standards of financial control and compliance. You'll ensure top-notch service delivery within set KPIs and SLAs.

• System Savvy: Manage system configuration files and coordinate changes in master data. Your expertise will contribute to maintaining system integrity and efficiency.

• Stakeholder Collaboration: Build strong relationships with key stakeholders, ensuring clear and effective communication.

• End-User Assistance: Help users navigate Concur, answering queries about its functionalities and processes.

• Continuous Improvement: Engage in continuous improvement initiatives by proposing system enhancements and sharing your knowledge with the team.

Who We’re Looking For:

• Education: Undergraduate degree students from reputable Malaysian universities studying Business Studies, Finance & Accounting, Commerce, IT, Supply Chain, Procurement, or related fields.

• Language Skills: Proficiency in Mandarin (speaking, reading, writing, and understanding) is a must, as you'll be providing support for our employees based in the China region.

• Interest: A passion for customer service and desk support, with a keen interest in working within a shared service center for a global organization.

• Commitment: Availability for a 6-month internship within this year.

Why Join Us?

• Professional Growth: Gain hands-on experience and develop skills in a global shared services environment.

• Global Exposure: Work with a diverse team and interact with stakeholders across the world.

• Collaborative Culture: Be part of a team that values continuous improvement and knowledge sharing.

Ready to Make an Impact?

If you’re enthusiastic about supporting global operations and excited to contribute to process improvements, we want to hear from you! Apply now to kick-start your career with us!

Join us and be part of something big!

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Job Requirements