Job Description

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Roche is one of the world's largest pharmaceutical companies. As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. 

Roche has been present in Malaysia since 1972, when the sales and distribution of products was managed by a third party distributor. Since then, Roche has established its operations to include Roche (Malaysia) Sdn. Bhd., the pharmaceutical business; Roche Diagnostics (Malaysia) Sdn. Bhd., the diagnostics business and Roche Services (Asia Pacific) Sdn. Bhd. (also referred to as Roche Services & Solutions APAC). With a total staff strength of over 1,000, Roche has grown into one of the leading healthcare companies in Malaysia that provides holistic healthcare solutions to healthcare practitioners and patients.

JOB ACCOUNTABILITIES:  

A. Manage Incoming Queries

• Handle all incoming calls/e-mails/tickets from the business and suppliers in relation to Procurement system i.e. myBuy. Try to solve these issues and escalate them to relevant team, when required.

• Assist end-users with general use, navigation, functionalities and processes queries.

• Build strong collaborative networks with key stakeholders and ensure good/adequate communication

B. System Testing and Training

• Provide testing support to the whole Procurement system for the regression tests

• Ensure delta training, refresh training to end users

• Maintain the regional training documentations and knowledge database updated

C. Continuous Improvement Initiative

• Participate to the continuous improvement initiatives by proposing systems enhancements

• Continuously develop the skills/competences by sharing the knowledge with other team members and participating to offered training sessions

D. Ensure Compliance

• Ensure adherence to the Procurement Policy, Directive, Guidelines and Local Procurement SOP’s.

QUALIFICATION REQUIRED: 

• Degree or Diploma in Business Studies, Finance & Accounting/Commerce, IT, Supply Chain or Procurement equivalent.

• Degree in Business Studies, Finance & Accounting would be desirable.

• Must be able to deal with other parties from China, Hong Kong and Taiwan in written and spoken.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Job Requirements