Job Description

• Be people-pleasers, as evident from the job title, your main objective will be to keep our customers happy!
• Handling customer inquiries throughout all social media platforms and email. 
• Analyse customer feedback while continuously looking for ways to improve customer experience.
• Responsible for daily e-commerce order processing and fulfilment. 
• Liaise with our warehouses in US, AU and CN. 
• Focused on customer satisfaction, service and happiness. Process returns / exchange. 
• Provide administrative support, as and when required. 

• Competitive pay.
• Exposure to a very international working environment, we serve customers from over 36 countries with 3 international warehouses & offices.
• Significant responsibility and opportunity to learn/grow in different aspects of the business.
• Work with the smartest and most passionate individuals

Job Requirements

• A BIG passion for helping customers. 
• Lots of self-drive with a motivation and desire to succeed. 
• People-Loving / People-Serving Attitude 
• Strong conversational and rapport-building skills 
• Strong writing ability. 
• Strong problem-solving skills. Numerate, analytical, with good attention to detail 
• Fast Learner 
• Willingness to “go the extra mile” if required 
• Team player who enjoys working in an energetic, fun, environment 
• Keen interest in professional development and career growth 
• Intermediate / Advanced level of Computer / Techno Savviness 
• Experience is not required