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This job is for an IT Support Engineer providing on-site help at our Setia Alam office. You might like this job because you'll solve tech problems, help with computers and printers, and support colleagues in a friendly environment!
RM 1300
shah alam, Kuala Lumpur
Full-Time
Job Description
We are looking for 1st Level IT Helpdesk Personnel to provide onsite technical support at our office in Setia Alam. The role involves handling end-user issues, performing basic troubleshooting, and ensuring timely resolution of IT-related concerns.
Key Responsibilities
Handle end-user support requests related to hardware, software, and basic network issues
Perform basic troubleshooting and resolve technical issues
Install, configure, and maintain desktops, laptops, printers, and standard applications
Provide user account support (e.g., password resets, access issues)
Escalate unresolved or complex issues to Level 2/3 support teams
Ensure timely response and resolution in line with agreed SLAs
Maintain proper documentation and update support tickets accordingly
Requirements
Minimum 1–2 years of experience in IT helpdesk or technical support
Basic knowledge of Windows OS, Microsoft Office, and common business applications
Good communication and interpersonal skills
Ability to work onsite during standard business hours
Job Requirements
Requirements
Minimum 1–2 years of experience in IT helpdesk or technical support
Basic knowledge of Windows OS, Microsoft Office, and common business applications
Good communication and interpersonal skills
Ability to work onsite during standard business hours
Skills
Company Benefits
CT3: Custom-Trained Tech Talent
Pre-trained tech talent matched to your stack, tools, and team ready to deliver from day one.
Delivery-Ready Teams
Skilled professionals embedded into your projects built for speed, precision, and scale.
Global Talent, Local Accountability
Access global expertise with local delivery, communication, and control.
Quality-First, Risk-Free Model
Guaranteed quality, flexible engagement, and full support no compromises.
Full Stack, Full Spectrum
From frontend to backend, cloud to DevOps get comprehensive tech capabilities under one roof.
Domain-Specific Expertise
Access industry-aligned engineers with real-world experience in fintech, healthtech, SaaS, and more.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
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