Job Description

Ready to be the friendly face that makes shopping easier and more fun? Working with us at Rovin Global Sdn Bhd means joining a close-knit retail team that cares about customers, clear displays, and a smooth store experience.

This Retail Sales Assistant role is the backbone of our on-floor service. You will keep daily operations running, support customers with confidence, and help the team hit sales and presentation targets.

Your Growth & Impact

• Build hands-on retail experience that strengthens your customer service and sales portfolio in a real store setting.
• Expand your product knowledge and merchandising skills through regular coaching and on-the-job learning.
• Improve operational know-how by handling POS, stock checks, and returns, which prepares you for supervisory roles.
• Grow your professional network with peers and store leaders across our locations.
• Receive constructive feedback and chances to lead small shifts or visual merchandising projects.

Job Requirements

Responsibilities

Customer Experience

• Greet customers, listen to their needs, and recommend products clearly and politely.
• Process sales and returns at the checkout while ensuring accuracy and a smooth customer flow.
• Follow up on customer queries and escalate issues to supervisors when needed.
• Maintain friendly service standards during busy periods and quieter times.

Store Operations

• Operate the POS and handle cash accurately, including end-of-day reconciliation and basic till administration.
• Receive deliveries, perform regular stock counts, and replenish shelves to keep displays tidy.
• Ensure store cleanliness, safety checks, and compliance with opening and closing procedures.
• Log inventory discrepancies and support periodic stock audits with clear notes.

Sales & Merchandising

• Set up product displays and update promotional signage according to store visual standards.
• Track daily sales activity and suggest simple ways to improve conversion and upsell opportunities.
• Assist in small product launches and in-store promotions by preparing materials and briefing customers.
• Support loss prevention by following store policies and reporting suspicious activity promptly.

Requirements

Qualifications & Experience

• Minimum 1 years of retail or front-line sales experience in a store environment, preferably in general merchandise or fashion.
• Secondary education or equivalent; any retail training or short courses are a plus.
• Comfortable working retail shift patterns including weekends and public holidays.

Hard Skills & Knowledge

• Familiarity with POS systems and basic cash handling procedures.
• Practical experience in stock replenishment, inventory counting, and simple stock record keeping.
• Basic merchandising skills, including setting displays and applying promotional layouts.
• Competent with mobile communication and simple retail apps for stock and sales checks.

Soft Skills & Qualities

• Strong communication in English and Bahasa Malaysia, with a friendly customer-first attitude.
• Reliable, punctual, and able to work well in a small team under a store supervisor.
• Attention to detail, honesty in cash and stock handling, and willingness to learn new tasks.
• Calm under pressure and able to prioritise tasks during busy store hours.

Skills