Job Description

• Review customer orders and plan and coordinate delivery activities
• Build positive and productive working relationships with customers for business growth.
• Analyze and troubleshoot delivery issues in a timely fashion.
• Manage a delivery team to ensure timely and accurate customer deliveries.
• Oversee daily activities of the delivery team and provide direction and guidance as needed.
• Perform resource allocations and workload assignments according to delivery requirements.
• Ensure that team maintains a high level of competence and operational excellence.
• Evaluate the performance of team members and determine training needs.
• Serve as primary contact for customer inquiries and concerns.
• Analyze customer orders, set delivery priorities, and make schedule adjustments to meet the timely delivery goal.
• Perform customer negotiations for delivery rates.
• Develop process improvements to achieve cost-effectiveness and time-saving.
• Make critical business decisions to meet customer expectations
• Develop scope and budget for the delivery project
• Report delivery status to customers and develop required delivery documentations.

Job Requirements

• A Bachelor's degree in a Business-related field with 2 - 3 years experience in the related field.
• Experience in handling a delivery would be may be advantageous.
• Good computer skills and the ability to use business support software.
• Strong customer service, project management, and quality control skills.
• Good resource planning skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.

Skills