Job Description

• Take a lead role in customer service & product display.
• Play an integral part in contributing to outlet sales achievement, sales growth, and quality customer service.
• Assisting in all aspects of the outlet, especially display, merchandising, and cleanliness.
• Build and maintain good rapport with customers.
• Handle cash transactions between customers and retail stores.
• Assists in the opening and closing of a retail location.
• Help stock shelves in the proximity.
• Completes, processes and maintains applicable paperwork and records. Must be good in handling documentation process.
• Responsible for monitoring store activities, keeping track of sales performance, and managing the daily operations of the stores including the team members.
• Responsible for dealing with customer inquiries and complaints and provide assistance to subordinates if needed.
• Monitor subordinates’ performances to ensure they are aligned with the company’s standard.
• Responsible to manage and create the schedule for the staffs to ensure sufficient manpower arrangement.
• Be critical in finding a solution to solve any problems or in any ad-hoc situations.
• Liaise with other departments for work-related matters to ensure a smooth process and communication.
• Responsible to report to the management regarding any issues related to the store, staffs and etc.
• Conduct training to new or existing members to comply with the company’s procedure accordingly.
• Responsible to provide continuous effective training to retain retail talents with a vast experience.

Job Requirements

• Young, vibrant, and outgoing candidates.
• Minimum SPM with proficiency in Bahasa Malaysia, English, and Mandarin.
• Have related experience in retail especially in supervising team members with minimal 2 years experience.
• Pleasant personality and appearance, independent and self-motivated.
• Able to work on shifts, weekends, and public holidays.

Skills